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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced organizational and administrative capabilities, including calendar management, communication skills, and proficiency in Microsoft Office Suite. Proven ability to support executive teams in fast-paced environments while maintaining confidentiality and professionalism.
Highest-signal resume keywords
Calendar ManagementMicrosoft Office Suite ProficiencyExecutive Support ExperienceOrganizational SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data RetrievalWord ProcessingPresentation SoftwareSpreadsheet ManagementRecord Retention ManagementMeeting CoordinationBudget ManagementTravel ManagementConfidential Correspondence PreparationReport Generation
Soft Skills
Relationship BuildingProblem-SolvingAttention to DetailAdaptabilityProfessionalism
Tools & Technologies
WindowsMS WordExcelOutlookPowerPointAdobePublisher
Certifications & Qualifications
High School DiplomaGeneral Equivalency Diploma
Industry Keywords
Executive ManagementRisk ManagementCompliance PoliciesOnboarding ActivitiesTeam Culture Coordination
About the role
Key responsibilities & impact- Deliver administrative support to assigned Executive Management Group members through schedule/calendar, email, call routing, and record retention management
- Coordinate activities and ensure timely information flow for assigned executives
- Prioritize and organize daily activities and responsibilities to meet deadlines and executive goals
- Prepare and update presentations in accordance with USAA standards
- Draft internal communications and other materials for leaders and varied audiences
- Prepare confidential correspondence on behalf of executives
- Monitor intranet pages, messaging channels, leader communications, and information platforms
- Disseminate reminders about deadlines, training, and urgent deliverables
- Monitor executive calendars and coordinate meetings
- Create agendas, take meeting minutes, document follow-up actions, manage attendees and delegates, and ensure meeting purpose and agendas are clear
- Coordinate schedules, meeting planners, dates, and presentation content
- Support team culture through coordination of 1:1s, staff meetings, skip levels, and other employee connection points
- Plan onboarding and transition activities for new executives and team members
- Update organizational charts and distribution lists following employee hires and exits
- Ensure new hires receive access to resources and knowledge of department operations and processes
- Coordinate desk/seating logistics and provide oversight for on-site events
- Manage travel and expense reporting
- Manage team budgets and monitor adherence to individual budget plans
- Maintain office-supply inventory
- Maintain filing systems and generate requested reports
- Identify, measure, monitor, and control business risks in accordance with risk and compliance policies
Requirements
What you’ll need- High School Diploma or General Equivalency Diploma required
- 4 years directly related work experience
- Proficient in Windows, MS Word, Excel, Outlook, PowerPoint, Adobe, and Publisher
- Advanced knowledge of spreadsheets, data retrieval, word processing, and presentation software
- Demonstrated experience with calendar management and/or prioritizing tasks in a fast-paced environment
- Ability to effectively build strong relationships and work with all levels within the organization
- Excellent oral and written communication skills with a high degree of accuracy and attention to detail
- 3+ years of experience supporting VPs or multiple executives in demanding, fast-paced environments
- Proven self-starter with a high energy level and meticulous attention to detail
- Demonstrated proactive problem-solving skills and ability to anticipate executive needs
- Ability to manage competing priorities and deliver high-impact results
- Ability to adapt with agility and resilience to changing business needs and high-pressure situations
- Ability to maintain strict confidentiality and professionalism
- Exceptional organizational skills and ability to produce accurate, professional written communications
- Excellent Microsoft Office Suite skills, particularly Outlook, with strong calendar and inbox management skills
- USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future
Benefits
Comp & perks- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental, and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education assistance
- Relocation assistance is not available for this position
