Executive Operational Planning Director

USAA

. Provide strategic, operational, and execution leadership in support of senior executives and leadership teams .

Posted 9/22/2026full-timeSan Antonio • Texas • United StatesLead💰 $114,080 - $218,030 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in executive operational planning, strategic initiative management, and effective communication with senior leadership. Proven ability to analyze complex information and drive organizational effectiveness through collaboration and process improvement.

Highest-signal resume keywords

Executive Operational PlanningStrategic Initiative ManagementCross-Functional LeadershipExecutive CommunicationsChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProject ManagementOrganizational EffectivenessData AnalysisStrategic Planning

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationInfluencing OutcomesFacilitating MeetingsManaging Multiple Priorities

Tools & Technologies

Microsoft Office SuitePowerPointExcelWordCollaboration Tools

Certifications & Qualifications

PMPLean Six SigmaAgileChange Management

Industry Keywords

Executive LeadershipBusiness OperationsGovernance PracticesRisk ManagementBest Practices

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Provide strategic, operational, and execution leadership in support of senior executives and leadership teams
Translate strategy into action and drive execution of key priorities
Facilitate strategic and operational planning, implementation, and execution processes
Coordinate, execute, and document progress toward business goals, objectives, strategic initiatives, and action plans
Develop and coordinate executive communications, messaging, presentations, and briefing materials
Evaluate communication relevance and effectiveness and improve communication processes
Develop, refine, coordinate, and obtain approvals for executive-level deliverables and materials
Conduct research, analysis, and interpretation of business data, industry best practices, competitive information, and organizational insights
Develop, coordinate, track, and submit Executive Leadership Team, Board, Council, Committee, and other leadership deliverables
Manage strategic initiatives, programs, projects, executive events, business conferences, and special assignments
Improve business processes, operating routines, governance practices, and organizational effectiveness
Build partnerships across Functions, Lines of Business, Centers of Excellence, and leadership teams
Identify risks, dependencies, gaps, and opportunities and develop recommendations and action plans
Ensure business risks are identified, measured, monitored, and controlled under risk, compliance, and governance policies
Contribute best practices and common processes to the centralized Technology Chief of Staff organization

Requirements

What you’ll need

Bachelor's degree; OR 4 years of additional related experience beyond the minimum required
8 years of experience in executive operational planning, Chief of Staff support, program or project management, business operations, strategic planning, organizational effectiveness, executive communications, or change management
Experience supporting senior executives and leadership teams in complex, fast-paced environments
Ability to manage multiple priorities simultaneously while delivering high-quality results under tight timelines
Experience leading cross-functional initiatives and influencing outcomes without direct authority
Strong verbal and written communication skills, including development of executive-level presentations, reports, and communications
Experience facilitating executive meetings, strategic planning sessions, and leadership operating routines
Ability to analyze information, synthesize complex topics, and translate insights into actionable recommendations
Advanced proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, and collaboration tools
Must not require immigration support or visa sponsorship now or in the future, including H-1B, TN, or STEM OPT Training Plans
PMP, Lean Six Sigma, Agile, Change Management, or related certifications are listed as qualifications that set candidates apart

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Remote or hybrid flexibility may be offered to active-duty military spouses, consistent with applicable policy and business needs