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USAA

Infrastructure Engineer – Intermediate Level

USAA

. Design scalable IT system infrastructure and implement system changes with some independence .

Posted 9/28/2026full-timeSan Antonio • Texas • United StatesMid-LevelSenior💰 $69,920 - $133,620 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing scalable IT system infrastructure, with a strong focus on automation, incident response, and cloud-based solutions. Proficient in managing and supporting enterprise environments while ensuring compliance with risk management policies.

Highest-signal resume keywords
Infrastructure Operations ExperienceMicrosoft Windows Server AdministrationCloud Platform Support (AWS, Azure)Site Reliability Engineering (SRE) FundamentalsDatabase Support (SQL Server, Oracle)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Infrastructure DesignAutomation of Service DeliveryTroubleshooting Production IssuesSoftware-Defined Infrastructure as CodeMonitoring Infrastructure HealthRisk and Compliance ManagementDatabase SupportCloud Infrastructure ManagementNetwork Protocols (TCP/IP, DNS, DHCP)Enterprise Storage Solutions
Soft Skills
Analytical AssistanceCollaboration with TeamsCustomer Requirement Alignment
Tools & Technologies
VMware vSphereHyper-VDockerKubernetesDynatraceSplunkDatadogAWS CloudWatchServiceNowJira Service Management
Industry Keywords
Financial ServicesHealthcareInsuranceHighly Regulated IndustriesNOC ExperienceEnterprise Availability Command Center

Tech Stack

Tools & technologies
AWSAzureCloudDNSDockerKubernetesLinuxMS SQL ServerMySQLOraclePostgresServiceNowSplunkSQLTCP/IPVMware

About the role

Key responsibilities & impact
  • Design scalable IT system infrastructure and implement system changes with some independence
  • Automate service delivery and maintenance tasks and build solution ecosystems comprising infrastructure components
  • Provide Tier 2 support for infrastructure incidents, service requests, and operational issues
  • Troubleshoot and resolve production issues affecting servers, databases, cloud platforms, storage, networking, and core infrastructure services
  • Participate in incident response, service restoration, and Major Incident recovery activities
  • Monitor infrastructure health, performance, availability, and capacity
  • Troubleshoot simple technology production issues, identify issues for escalation, and analyze outages for solution opportunities
  • Participate in product selection and testing
  • Intake customer requirements and align them with standardized product offerings
  • Provide analytical and technical assistance to management and staff for continuous IT solution improvement
  • Develop software-defined infrastructure as code in CI/CD pipelines
  • Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
  • Collaborate with the Availability Command Center, Tier 1 Operations, engineering teams, and external vendors

Requirements

What you’ll need
  • Bachelor's degree; OR 4 years of relevant education and/or experience
  • 3–5 years of infrastructure operations experience
  • Experience supporting 24x7 enterprise environments
  • Experience in a NOC, Enterprise Availability Command Center, Operations Center, or Production Support organization
  • Experience with Site Reliability Engineering (SRE) fundamentals supporting cloud-based infrastructure platforms
  • Experience supporting financial services, insurance, healthcare, or other highly regulated industries
  • Proficiency in Microsoft Windows Server Administration and Linux Administration, including Red Hat, Ubuntu, and SUSE
  • Experience with VMware vSphere and Hyper-V
  • Knowledge of TCP/IP, DNS, and DHCP
  • Experience with Microsoft Azure and Amazon Web Services (AWS), including hybrid cloud environments
  • Experience with Docker and Kubernetes
  • Experience with Dynatrace, Splunk, Datadog, or AWS CloudWatch
  • Foundational to intermediate experience supporting z/OS environments, batch processing, and core mainframe infrastructure services
  • Experience with ServiceNow or Jira Service Management
  • Understanding of Incident, Change, and Problem Management processes
  • Experience with SAN, NAS, enterprise storage, backup, recovery, and disaster recovery solutions
  • Database support experience with Microsoft SQL Server, Oracle, PostgreSQL, or MySQL
  • Must not require immigration support or visa sponsorship, including H-1B, TN, or STEM OPT Training Plans

Benefits

Comp & perks
  • Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs
  • Relocation assistance is not available
  • Pay incentives may be available based on overall corporate and individual performance and at the discretion of the USAA Board of Directors
  • Comprehensive medical, dental, and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program
  • Paid holidays
  • 16 paid volunteer hours
  • Wellness programs
  • Career path planning
  • Continuing education assistance