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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Microsoft Exchange and Microsoft 365 productivity services, with a strong focus on technical leadership, system architecture, and compliance within enterprise environments. Proven ability to mentor engineering teams and manage complex infrastructure solutions while ensuring security and operational efficiency.
Highest-signal resume keywords
Microsoft Exchange Online AdministrationTechnical LeadershipAdvanced TroubleshootingInfrastructure Design PrinciplesMicrosoft 365 Messaging Administrator Associate
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Infrastructure EngineeringMessaging ArchitecturePowerShell AutomationCloud-Based TechnologiesSystem IntegrationEmail RoutingExchange Service DependenciesCompliance and Governance SolutionsIncident ManagementChange Management
Soft Skills
Verbal CommunicationWritten CommunicationCollaborationMentoringCoaching
Tools & Technologies
Microsoft 365Microsoft TeamsMicrosoft DefenderMicrosoft PurviewOffice Applications
Certifications & Qualifications
Microsoft 365 Administrator ExpertMicrosoft 365 Messaging Administrator Associate
Industry Keywords
Regulatory ComplianceAudit RequirementsEnterprise TransformationMajor Incident ResponseService Delivery
Tech Stack
Tools & technologiesCloudDNSSMTP
About the role
Key responsibilities & impact- Provide technical leadership for Microsoft Exchange and Productivity Services platforms
- Architect, engineer, and provide operational support for Exchange Online, Outlook, Office applications, Microsoft 365 productivity services, and related collaboration technologies
- Design, implement, support, and provide end-user support for Microsoft Exchange and Productivity Services platforms
- Establish engineering standards and lead complex technical initiatives
- Develop and maintain architectural documentation and operational runbooks
- Partner with Infrastructure, Security, Networking, Identity, Compliance, Risk, and End User Computing teams
- Assist with compliance, governance, audit, regulatory, and data protection activities related to Microsoft 365 services
- Ensure platform configurations align with enterprise security and compliance requirements
- Develop engineering talent and mentor engineers
- Participate in on-call rotations and major incident response
- Shape the future strategy and architecture of Microsoft 365 productivity capabilities
- Guide design of highly complex, scalable IT infrastructure systems
- Create and enforce standards for system changes
- Manage complex implementations and automate service delivery and maintenance tasks
- Influence monitoring, observability, and tooling activities
- Lead resolution of complex production issues and troubleshoot end-to-end solutions
- Provide real-time troubleshooting support for major incidents
- Establish technical requirements and perform lab testing and data gathering for technology decisions
- Identify and implement process improvements
- Collaborate with stakeholders to evaluate customer issues and identify solutions
- Prioritize, assign, and monitor work assignments under management direction
- Participate in industry, COE, and discipline-relevant groups and panels
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies
Requirements
What you’ll need- 8 years of infrastructure engineering experience demonstrating deep technical expertise within a specific technology domain
- 5+ years administering and supporting Microsoft Exchange Online and hybrid Exchange environments within a large enterprise
- 2 years of technical leadership experience, including mentoring, coaching, and providing technical guidance to engineering teams
- Advanced troubleshooting experience across Microsoft 365, Exchange Online, networking, identity, security, and endpoint technologies
- Experience designing, implementing, supporting, and maintaining highly available, secure, and scalable enterprise infrastructure solutions
- Strong understanding of messaging architecture, including mail flow, SMTP, DNS, email routing, and Exchange service dependencies
- Knowledge of infrastructure design principles, automation, system integration, and scalable service delivery
- Experience working with cloud-based technologies and services
- Ability to partner effectively with business leaders, engineering teams, and cross-functional stakeholders
- Strong verbal and written communication skills
- Microsoft 365 Messaging Administrator Associate, Microsoft 365 Administrator Expert, or equivalent Microsoft certifications
- Experience supporting large-scale enterprise Microsoft 365 environments
- Experience leading Exchange Online migrations, modernization initiatives, or enterprise transformation efforts
- Experience supporting Microsoft Teams and its integration with Exchange Online, including calendaring, scheduling, and collaboration services
- Experience serving as a technical lead, lead engineer, or subject matter expert for enterprise messaging platforms
- Experience building PowerShell automation and operational efficiencies
- Familiarity with Microsoft Purview, Microsoft Defender, retention, compliance, and governance solutions
- Experience operating within highly regulated environments with strong security, compliance, and audit requirements
- Familiarity with ITIL practices including Incident Management, Problem Management, Change Management, and Major Incident Response
- Experience working directly with Microsoft and third-party vendors
- Must not require immigration support or visa sponsorship now or in the future
Benefits
Comp & perks- Flexible work environment with remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs
- Relocation assistance
- Pay incentives based on overall corporate and individual performance at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance