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USAA

Infrastructure Support Engineer

USAA

. Provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services .

Posted 10/9/2026full-timeSan Antonio • Texas • United StatesMid-LevelSenior💰 $93,770 - $179,240 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 2 technical support and operational engineering for enterprise infrastructure services, with a strong focus on cloud-based platforms, incident management, and system automation. Capable of mentoring junior engineers and implementing scalable IT system infrastructure while ensuring compliance with risk management policies.

Highest-signal resume keywords
Infrastructure Operations ExperienceCloud-Based Infrastructure SupportMicrosoft Windows Server ExperienceDocker and Kubernetes ProficiencyServiceNow or Jira Service Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
TCP/IPDNSDHCPSQL ServerOraclePostgreSQLMySQLAzureAWSVMware
Soft Skills
MentoringProblem SolvingCollaboration
Tools & Technologies
DynatraceSplunkDatadogAWS CloudWatchServiceNowJira Service Management
Industry Keywords
Financial ServicesInsuranceHealthcareHighly Regulated IndustriesNOCEnterprise Availability Command Center

Tech Stack

Tools & technologies
AWSAzureCloudDNSDockerKubernetesLinuxMySQLOraclePostgresServiceNowSplunkSQLTCP/IPVMware

About the role

Key responsibilities & impact
  • Provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services
  • Serve as an escalation point for incidents and service requests unresolved by Tier 1 support teams
  • Troubleshoot, restore services, monitor, and provide operational support across server, cloud, database, network, storage, and platform technologies
  • Work with the Availability Command Center, Tier 1 Operations, Engineering Teams, and external vendors
  • Analyze and resolve infrastructure incidents, service requests, operational problems, and stability issues
  • Design scalable IT system infrastructure
  • Implement system changes consistently and autonomously
  • Automate service delivery and maintenance tasks
  • Build monitoring and tooling for systems
  • Resolve complex technology production issues
  • Identify system improvement opportunities and recommend them to management
  • Analyze complex outages
  • Evaluate potential technology solutions
  • Mentor junior engineers and possibly peer engineers
  • Develop software-defined infrastructure in code in CI/CD pipelines
  • Identify, measure, monitor, and control business risks in accordance with risk and compliance policies and procedures

Requirements

What you’ll need
  • Bachelor's degree; OR 4 years of relevant education and/or experience
  • 4 years of infrastructure operations experience
  • Experience supporting 24x7 enterprise environments
  • Experience in a NOC or an Enterprise Availability Command Center, Operations Center, or Production Support organization
  • Experience supporting cloud-based infrastructure platforms
  • Experience supporting financial services, insurance, healthcare, or other highly regulated industries
  • Microsoft Windows Server, Linux (Red Hat), and VMware experience
  • Strong knowledge of TCP/IP, DNS, and DHCP
  • Experience with Azure, AWS, and hybrid cloud environments
  • Experience with Docker and Kubernetes
  • Familiarity with Dynatrace, Splunk, Datadog, or AWS CloudWatch
  • Foundational support experience with z/OS, batch processing, and core infrastructure services
  • Experience with ServiceNow or Jira Service Management and Incident, Change, and Problem Management
  • Experience supporting cloud platforms with a focus on reliability, performance, and automation
  • Knowledge of SAN, NAS, enterprise storage, backup, recovery, and disaster recovery solutions
  • Experience supporting SQL Server, Oracle, PostgreSQL, or MySQL, including monitoring and performance
  • USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

Benefits

Comp & perks
  • Flexible work environment
  • Relocation assistance is not available
  • Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
  • Comprehensive medical, dental and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program
  • Paid holidays
  • 16 paid volunteer hours
  • Wellness programs
  • Career path planning
  • Continuing education assistance