Injury Adjuster Apprentice

USAA

. Complete formal training, hands-on experience, and mentorship to develop auto bodily injury claims expertise .

Posted 9/15/2026full-timeSan Antonio • Texas • United StatesEntry Level💰 $57,970 - $97,820 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto bodily injury claims through investigation, evaluation, and resolution while maintaining compliance and accurate documentation. Possesses strong analytical, communication, and organizational skills to effectively manage claims and negotiate settlements.

Highest-signal resume keywords

Auto Bodily Injury Claims ExpertiseAnalytical SkillsEffective CommunicationNegotiation SkillsInsurance Adjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationLiability AssessmentMedical Record ReviewClaim Strategy DevelopmentSettlement NegotiationRisk ManagementFraud IdentificationClaim DocumentationDecision MakingProblem Solving

Soft Skills

Customer-Focused MindsetEmpathyOrganizational SkillsAdaptabilityCritical Thinking

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Claims ResolutionMember ServiceCompliance PoliciesRisk ControlStakeholder Partnership

About the role

Key responsibilities & impact

Complete formal training, hands-on experience, and mentorship to develop auto bodily injury claims expertise
Investigate, evaluate, and resolve auto bodily injury claims
Deliver a high level of member service
Communicate with members, claimants, attorneys, and third parties to gather facts and provide updates
Analyze coverage, assess liability, and evaluate damages including medical injuries
Review and interpret medical records, police reports, and other claim documentation
Establish and manage claim reserves within authority guidelines
Develop and execute claim strategies for timely and fair resolution
Negotiate settlements with claimants within authority levels
Identify potential fraud and escalate concerns to appropriate teams
Maintain accurate and compliant claim file documentation
Partner with internal and external stakeholders to support claim resolution
Identify, measure, monitor, and control risks associated with business activities according to risk and compliance policies and procedures
Transition to a hybrid schedule after successful completion of the apprenticeship program

Requirements

What you’ll need

Pursuing a Bachelor's degree with an anticipated graduation date of December 2026, or completed a Bachelor's degree
Strong analytical and critical thinking skills
Effective communication skills with the ability to navigate sensitive conversations
Demonstrated ability to make decisions and solve problems
Organizational skills with the ability to manage multiple priorities
Customer-focused mindset with empathy and professionalism
Willingness to learn and adapt in a fast-paced environment
Ability to obtain and maintain required insurance adjuster license
Must be available to work Monday through Friday, 8am–5pm
Must be able to work full-time, in-office (5 days per week) during training
Must not require immigration support or visa sponsorship now or in the future
Licensed positions require a background check, including criminal history, education, employment verification, and a credit check
Relocation assistance is not available

Benefits

Comp & perks

Remote/hybrid flexibility may be offered for active-duty military spouses, consistent with applicable policy and business needs
Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental, and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education assistance