Injury Adjuster Apprentice

USAA

. Investigate, evaluate, and resolve auto bodily injury claims while delivering a high level of member service .

Posted 9/16/2026full-timeSan Antonio • Texas • United StatesEntry Level💰 $57,970 - $97,820 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and critical thinking skills to investigate and resolve auto bodily injury claims while maintaining a customer-focused mindset. Capable of effective communication and negotiation with various stakeholders to ensure timely and fair claim resolutions.

Highest-signal resume keywords

Analytical SkillsEffective CommunicationDecision-MakingCustomer-Focused MindsetInsurance Adjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage AnalysisLiability AssessmentDamage EvaluationMedical Record ReviewClaim Reserve ManagementSettlement NegotiationFraud IdentificationRisk ManagementDocumentation Compliance

Soft Skills

Critical ThinkingOrganizational SkillsEmpathyAdaptabilityProblem-Solving

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Auto Bodily Injury ClaimsInsuranceFinancial ServicesCustomer ServiceRisk and Compliance Policies

About the role

Key responsibilities & impact

Investigate, evaluate, and resolve auto bodily injury claims while delivering a high level of member service
Communicate with members, claimants, attorneys, and third parties to gather facts and provide updates
Analyze coverage, assess liability, and evaluate damages including medical injuries
Review and interpret medical records, police reports, and other claim documentation
Establish and manage claim reserves within authority guidelines
Develop and execute claim strategies to drive timely and fair resolution
Negotiate settlements with claimants within authority levels
Identify potential fraud and escalate concerns to appropriate teams
Maintain accurate and compliant claim file documentation
Partner with internal and external stakeholders to support claim resolution
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures
Complete instructor-led training, real-time claims handling, and one-on-one mentorships
Progress based on demonstrated competencies and performance
Transition to a hybrid schedule after successful completion of the apprenticeship program

Requirements

What you’ll need

High School Diploma or General Equivalency Diploma
Up to 1 year of experience in insurance, financial services, or customer-facing roles, OR successful completion of a minimum of one enlistment or commission commitment period in the United States Armed Forces with a Medical Military Occupational Specialty (MOS)
Strong analytical and critical thinking skills
Effective communication skills with the ability to navigate sensitive conversations
Demonstrated ability to make decisions and solve problems
Organizational skills with the ability to manage multiple priorities
Customer-focused mindset with empathy and professionalism
Willingness to learn and adapt in a fast-paced environment
Ability to obtain and maintain required insurance adjuster license
Must be available Monday through Friday, 8am–5pm
Must work full-time, in-office five days per week during training
Must be based at the San Antonio, TX location
No relocation assistance available
USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future
Licensed positions require a background check including criminal history, education, employment verification, and credit check consistent with applicable laws

Benefits

Comp & perks

Remote or hybrid flexibility may be offered for active-duty military spouses, consistent with policy and business needs
Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental, and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education assistance