Injury Claims Adjuster

USAA

. Adjust non-attorney-involved soft tissue bodily injury claims and associated auto physical damage .

Posted 10/9/2026full-timeUnited StatesJunior💰 $57,970 - $103,870 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in adjusting non-attorney-involved soft tissue bodily injury claims and auto physical damage, with a strong focus on risk management, compliance, and member service. Proficient in evaluating, negotiating, and settling complex claims while adhering to legal and regulatory standards.

Highest-signal resume keywords

Auto Liability AdjustingClaims Evaluation and NegotiationInsurance Adjuster License AcquisitionRisk ManagementMember Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Injury AdjustingAuto Physical Damage AssessmentLegal Liability DeterminationClaims DocumentationCoverage Decision MakingComplex Claims HandlingMulti-Vehicle Liability ExperienceTotal Loss Claims ManagementState Laws and Regulations KnowledgeInsurance Contract Understanding

Soft Skills

Proactive CommunicationCompassionate Member InteractionTeam CollaborationProblem ResolutionExpectation Management

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Bodily Injury ClaimsAuto ClaimsRisk and Compliance PoliciesConcierge-Level ServiceCatastrophe Operations

About the role

Key responsibilities & impact

Adjust non-attorney-involved soft tissue bodily injury claims and associated auto physical damage
Confirm coverage and make coverage decisions
Investigate loss details and determine legal liability
Evaluate, negotiate, defend, and settle claims within authority guidelines
Document investigation, evaluation, negotiation, and settlement decisions
Provide advice and set expectations with members regarding next steps
Deliver concierge-level member service through proactive communication, appropriate expectations, advice, and compassion
Identify, measure, monitor, and control risks associated with business activities
Follow written risk and compliance policies, standards, and procedures
Collaborate with team members to resolve issues and identify matters for escalation
Partner with or direct vendors and internal business partners to facilitate timely claims resolution
Support workload surges and/or Catastrophe Operations as needed

Requirements

What you’ll need

High School Diploma or General Equivalency Diploma
1 year of injury adjusting or auto liability adjusting experience, including highly complex vehicle physical damage such as multi-vehicle, non-owned vehicles, or total loss claims
Working knowledge and understanding of the auto claims contract and application of case and state laws and regulations
Acquisition and maintenance of an insurance adjuster license within 90 days and designated number of attempts
US work authorization; USAA does not provide visa sponsorship
Must not require immigration support now or in the future
Preferred: 2+ years of Auto Liability/Casualty adjusting experience including complex/multi-vehicle liability
Preferred: 1 year of auto physical damage or total loss experience
Ongoing professional development focused on Insurance
Bachelor's Degree or higher preferred
US military experience through military service or a military spouse/domestic partner preferred

Benefits

Comp & perks

Remote or hybrid flexibility may be available for active-duty military spouses, consistent with policy and business needs
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental, and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education and professional development support