Injury Claims Examiner – Central to West Region

USAA

. Adjust complex auto and homeowner bodily injury claims, UM/UIM claims, and small business claims .

Posted 10/13/2026full-timeUnited StatesMid-LevelSenior💰 $85,040 - $162,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge in auto injury claims adjusting, including investigation, evaluation, negotiation, and adjudication of claims. Excels in delivering high-quality member service while managing complex claims and ensuring compliance with relevant laws and regulations.

Highest-signal resume keywords

Auto Injury Claims AdjustingAdvanced Negotiation SkillsClaims Investigation and EvaluationInsurance Adjuster LicenseTime Management and Decision-Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims AdjudicationCoverage EvaluationLoss AssessmentLoss ReservingHuman Anatomy KnowledgeMedical TerminologyLegal Liability DeterminationRisk ManagementConflict ResolutionMulti-Tasking

Soft Skills

Communication SkillsProblem-Solving SkillsPrioritization Skills

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Bodily Injury ClaimsUM/UIM ClaimsSmall Business ClaimsState Laws and RegulationsConcierge-Level Member Service

About the role

Key responsibilities & impact

Adjust complex auto and homeowner bodily injury claims, UM/UIM claims, and small business claims
Confirm coverage and make coverage decisions on complex claims
Investigate loss details and determine legal liability
Evaluate, negotiate, and adjudicate claims accurately and timely within authority guidelines
Document claims clearly to support accurate outcomes
Prioritize and manage assigned claims workload
Keep members and involved parties informed with timely claims status updates
Collaborate with team members to resolve issues and identify matters for escalation
Partner with or direct vendors and internal business partners to facilitate timely claims resolution
Serve as a resource for team members on complex claims
Deliver concierge-level member service through appropriate expectations and proactive communication
Work various claim types, including higher-complexity claims, and perform additional duties as needed
Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

High School Diploma or General Equivalency Diploma
4 years auto injury claims adjusting experience
Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims, as well as application of case law and state laws and regulations
Advanced negotiation, investigation, communication, and conflict resolution skills
Demonstrated strong time-management and decision-making skills
Proven investigatory, prioritizing, multi-tasking, and problem-solving skills
Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims
Ability to exercise sound financial judgment and discretion in handling insurance claims
Advanced knowledge of coverage evaluation, loss assessment, and loss reserving
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs