Injury Claims Examiner, East Region

USAA

. Adjust complex auto and homeowner bodily injury claims, UM/UIM claims, and small business claims .

Posted 10/13/2026full-timeUnited StatesMid-LevelSenior💰 $85,040 - $162,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge in auto injury claims adjusting, including investigation, evaluation, negotiation, and adjudication of complex claims. Proficient in risk management, compliance with state laws, and delivering exceptional member service through effective communication.

Highest-signal resume keywords

Auto Injury Claims AdjustingAdvanced Negotiation SkillsKnowledge of State Laws and RegulationsRisk Management and ComplianceBodily Injury Claims Evaluation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationClaims EvaluationClaims NegotiationLoss AssessmentLoss ReservingMedical TerminologyHuman Anatomy KnowledgeTime ManagementDecision MakingProblem Solving

Soft Skills

Conflict ResolutionCommunicationPrioritizingMulti-taskingTeam Collaboration

Certifications & Qualifications

Insurance Adjuster LicenseInsurance Designation

Industry Keywords

Bodily Injury ClaimsUM/UIM ClaimsCatastrophic Injury ExperienceHigh-Value ClaimsCoverage Evaluation

About the role

Key responsibilities & impact

Adjust complex auto and homeowner bodily injury claims, UM/UIM claims, and small business claims
Confirm coverage and make coverage decisions on complex claims
Determine liability and investigate, evaluate, negotiate, and adjudicate claims in compliance with state laws and regulations
Handle complex auto bodily injury claims involving significant injuries, high exposures, umbrella claims, UM/UIM, small business claims, and associated auto physical damage
Document investigations and claim outcomes accurately and timely within authority guidelines
Prioritize and manage assigned claims workload
Keep members and involved parties informed through timely claims status updates
Collaborate with and support team members to resolve issues and identify matters for escalation
Partner with or direct vendors and internal business partners to facilitate timely claims resolution
Serve as a resource for team members on complex claims
Deliver best-in-class member service through appropriate expectations and proactive communication by phone and in writing
Work various types of claims, including higher-complexity claims, and perform additional duties as needed
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

High School Diploma or General Equivalency Diploma
4 years auto injury claims adjusting experience
Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims
Knowledge of case law and state laws and regulations
Advanced negotiation, investigation, communication, and conflict resolution skills
Strong time-management and decision-making skills
Investigatory, prioritizing, multi-tasking, and problem-solving skills
Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims
Ability to exercise sound financial judgment and discretion in handling insurance claims
Advanced knowledge of coverage evaluation, loss assessment, and loss reserving
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
2 or more years of high-value catastrophic injury experience, including traumatic brain injury, disfigurement, fatality, and UM/UIM coverage
College Degree (Bachelor’s or higher) is preferred
Insurance Designation is preferred
US military experience through military service or a military spouse/domestic partner is preferred
Must not require immigration support or visa sponsorship now or in the future
Licensed positions require a background check, including criminal history, education, employment verification, and credit check consistent with applicable laws

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs