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USAA

Instructional Designer I – Mid-Level

USAA

. Partner with business leaders and Learning Performance Consultants to gather and validate learning requirements .

Posted 11/6/2026full-timeSan Antonio • Texas • United StatesMid-LevelSenior💰 $69,920 - $125,850 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in instructional design methodologies and multimedia development technologies to create effective learning experiences. Proficient in managing complex projects and collaborating with stakeholders to align curriculum with business objectives.

Highest-signal resume keywords
Instructional Design MethodologiesArticulate Storyline 360Adobe Creative CloudProject Management SkillsLearning Theory Expertise

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Instructional DesignLearning Curriculum DevelopmentLearning Outcomes AssessmentGraphic Design SkillsData Evaluation for Learning Effectiveness
Soft Skills
Strong Communication SkillsOrganizational SkillsCollaboration Skills
Tools & Technologies
Microsoft PowerPointMicrosoft WordZenarateQuestionMark
Industry Keywords
ELearning DevelopmentFacilitator-Led TrainingVirtual LearningPerformance GapsVendor Management

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Partner with business leaders and Learning Performance Consultants to gather and validate learning requirements
  • Perform analyses, design and develop learning curriculum to improve USAA employee performance
  • Assess learning outcomes, performance expectations, and performance gaps
  • Design, develop, and maintain interactive facilitator-led, virtual, and online content
  • Organize course content into business-focused curriculum
  • Develop and manage timelines and milestones
  • Collaborate with internal business partners to align curriculum solutions with business priorities and strategy
  • Create learning objectives, storyboards or design documentation, and learning approaches
  • Complete peer-to-peer reviews for consistency, quality, and appropriate course-content guidelines
  • Collaborate with third-party vendor teams and manage vendor relationships
  • Apply business, product, and process knowledge to reshape content for changing needs
  • Review deliverables with contract designers to align with business requests
  • Collaborate with Learning Performance Consultants to gather information and provide design recommendations
  • Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Requirements

What you’ll need
  • Bachelor's degree; OR 4 years of relevant education and/or experience
  • 4 years progressive work experience in instructional design projects
  • Knowledge and application of instructional design methodologies
  • Experience with multimedia development technologies
  • Organizational and project management skills
  • Strong communication skills with ability to communicate with all levels of management and staff
  • Proficient experience with instructional authoring tools, including Articulate Storyline 360, Adobe Creative Cloud including Captivate, Microsoft PowerPoint and Word, Zenarate, and QuestionMark
  • Strong graphic and learning experience design skills, including simulations and practical application
  • Expertise in learning theory and instructional design methodology
  • Technical expertise in instructional design tools, advanced development, troubleshooting, and building complex learning experiences
  • Ability to lead large, complex learning projects
  • Ability to evaluate learning effectiveness using data
  • Portfolio or work samples showcasing instructional design, eLearning development, and visual design capabilities
  • Must not require immigration support or visa sponsorship, including H-1B, TN, or STEM OPT Training Plans

Benefits

Comp & perks
  • Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs
  • Comprehensive medical, dental and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program
  • Paid holidays
  • 16 paid volunteer hours
  • Various wellness programs
  • Career path planning
  • Continuing education assistance