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USAA

Insurance Professional – Sales and Service

USAA

. Complete USAA’s six-month in-office development and training program .

Posted 11/2/2026full-timeSan Antonio • Texas • United StatesMid-LevelSenior💰 $45,010 - $46,010 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and sales within the Property & Casualty insurance sector, with a strong ability to provide accurate insurance advice and solutions while maintaining compliance with industry regulations.

Highest-signal resume keywords
Property & Casualty LicenseCustomer Service ExperienceNeeds-Based SalesCommunication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Insurance Policy ManagementQuote GenerationBilling and Payment ProcessingUnderwriting ActivitiesRisk ManagementDocument MaintenanceCustomer Contact ExperiencePolicy RatingCoverage AnalysisPremium Change Activities
Soft Skills
Effective Time ManagementOrganizational SkillsCritical Thinking Skills
Tools & Technologies
Contact Center SystemsMultiple Software Programs
Certifications & Qualifications
High School DiplomaGED EquivalentProperty & Casualty License
Industry Keywords
InsuranceFinancial ServicesCustomer RetentionUSAACompliance PoliciesMember Needs AssessmentSales ActivitiesInbound and Outbound CallsMember ContactsMilitary Experience

About the role

Key responsibilities & impact
  • Complete USAA’s six-month in-office development and training program
  • Provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products
  • Handle inbound and outbound phone calls, emails, and other member contacts
  • Assist members with new and existing USAA policies
  • Provide quotes, bind new business, perform rating, policy, billing, payment, underwriting, contract, coverage, and premium-change activities
  • Maintain trailing documents for all states
  • Identify and evaluate member needs and provide complete, accurate insurance advice and solutions
  • Diagnose issues while minimizing transfers, escalations, and callbacks
  • Navigate multiple systems and programs in a contact center environment
  • Maintain required Property & Casualty licenses and state registrations
  • Identify, measure, monitor, and control business risks according to risk and compliance policies and procedures

Requirements

What you’ll need
  • High School Diploma or GED equivalent
  • Up to 1 year of needs-based sales and/or customer service experience in insurance, financial services, and/or relevant direct customer service
  • Acquire and maintain Property & Casualty (P&C) license and state registrations within 90 days of hire
  • Demonstrated communication, problem-solving, and critical thinking skills
  • Effective time management and organizational skills
  • Successful completion of a job-related assessment may be required
  • 1 year of customer contact experience in a needs-based sales environment
  • 6 months of experience frequently communicating with customers by phone, e-mail, and/or face to face, at least 60% of the time
  • US military experience gained through military service or as a military spouse/domestic partner
  • Ability to work assigned 40-hour schedules, including one weekend day after training

Benefits

Comp & perks
  • Fully paid six-month training program
  • All training materials, class discussions, hands-on training, e-learning modules, and instructor-led guidance
  • Licensing costs paid by USAA
  • Study materials and up to 3 licensing exam attempts paid for by USAA
  • Training, licensing, and state registration fees paid for by USAA
  • Shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday
  • Medical, dental, and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program
  • Paid holidays
  • 16 paid volunteer hours
  • Wellness programs
  • Career path planning
  • Continuing education
  • Remote or hybrid flexibility may be available for active-duty military spouses consistent with applicable policy and business needs