Insurance Sales and Service Representative, Licensed

USAA

. Engage with members throughout the day in a dynamic call center environment .

Posted 10/1/2026full-timeTampa • Florida • United StatesEntry Level💰 $43,680 - $74,390 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales skills in a fast-paced contact center environment, with a focus on building relationships and delivering personalized insurance solutions. Capable of navigating multiple systems while maintaining accuracy and compliance with performance metrics.

Highest-signal resume keywords

Customer ServiceSales ExperienceContact Center ExperienceProperty & Casualty LicenseRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance SolutionsMetrics-Driven PerformanceMultitaskingProblem-SolvingAttention to Detail

Soft Skills

Strong CommunicationLearning AgilityAccountabilityAdaptabilityTeam Support

Certifications & Qualifications

High School DiplomaGEDProperty & Casualty LicensePersonal Lines License

Industry Keywords

Financial ServicesTelecommunicationsRetail SalesHealthcare SupportMilitary Operations

About the role

Key responsibilities & impact

Engage with members throughout the day in a dynamic call center environment
Help members with insurance needs through service, sales, and retention conversations
Build trusted relationships by identifying needs and recommending personalized insurance solutions
Deliver exceptional member experiences while balancing sales, service, and compliance requirements
Navigate multiple systems and adapt to changing member and business needs in a fast-paced contact center environment
Support team success and USAA’s mission of serving military members, veterans, and their families
Support members through consecutive inbound calls while using multiple applications
Build skills in multitasking, problem-solving, and customer service
Assist members primarily by phone with scheduled breaks

Requirements

What you’ll need

High School Diploma or GED
Strong communication, customer service, sales, and relationship-building skills
Ability to thrive in a structured, metrics-driven contact center environment
Experience working directly with customers, members, or clients, with a focus on identifying needs and recommending solutions
Ability to navigate multiple systems while maintaining accuracy and attention to detail
Strong learning agility and willingness to develop new skills
Demonstrated accountability and commitment to delivering quality outcomes
3 to 5 years of contact center experience (what sets candidates apart)
Experience in sales, financial services, insurance, banking, telecommunications, retail sales, healthcare support, hospitality, or military operations (what sets candidates apart)
Experience working in environments with performance, compliance, quality, service and sales metrics (what sets candidates apart)
Licensed candidates: current active Property & Casualty or Personal Lines license in your state of residence or state of hire
Licensed candidates: ability to obtain additional state licenses as needed
Unlicensed candidates: ability to obtain a Property & Casualty license for your state of residence by the third week of employment
Unlicensed candidates: ability to obtain additional required state licenses and registrations within the first 90 days of employment
Monday through Friday training availability
Ability to work 8-hour shifts scheduled between 8:00 AM and 6:00 PM during training
Ability to work a 40-hour week on a 4-day or 5-day schedule
Schedule flexibility, including weekdays, weekends, and evening shifts up to 11:00 PM local time, including a permanent Saturday or Sunday schedule
Reliable attendance and schedule flexibility

Benefits

Comp & perks

Up to $2,000 signing bonus for qualified licensed candidates
Paid training
Licensing support, study materials, and licensing support
Eligible for a 15% shift differential for hours worked after 6:00 PM local time and all hours worked on weekends
Two paid 20-minute breaks per shift
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education
Remote or hybrid flexibility may be offered for active-duty military spouses, consistent with applicable policy and business needs