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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing relationships with technology organizations and stakeholders while driving improvements in testing effectiveness and operational efficiency. Proficient in Agile and Waterfall methodologies, with a strong focus on service delivery performance and customer satisfaction.
Highest-signal resume keywords
Business Management MethodologiesAgile DeliveryQuality AssuranceRequirements ManagementService Delivery Performance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementTechnical AnalysisSoftware Development ProcessesTesting Lifecycle ActivitiesModeling TechniquesUse Case DevelopmentSolution Development ConceptsBusiness Productivity ToolsService-Level CommitmentsRisk Management
Soft Skills
Relationship ManagementCoachingMentoringProblem SolvingCustomer Experience Improvement
Industry Keywords
Testing Center of ExcellenceThird-Party Technology Service ProvidersCross-Functional DependenciesVoice of the CustomerProcess Improvement Initiatives
About the role
Key responsibilities & impact- Serve as the primary relationship manager for assigned technology organizations and liaison between customers and the Testing Center of Excellence
- Partner with technology and delivery leaders to understand testing demand, initiatives, priorities, and service requirements for testing capacity and resource planning
- Facilitate onboarding and adoption of centralized testing services
- Explain service offerings, engagement processes, roles, responsibilities, and performance expectations
- Monitor testing service delivery performance, customer satisfaction, and service-level commitments
- Identify concerns and coordinate resolution with third-party testing providers and TCoE leadership
- Manage customer escalations, service delivery risks, and cross-team dependencies
- Drive improvements in testing effectiveness, customer experience, and operational efficiency
- Partner with Program Management on strategy, transformation, and operations plans
- Provide coaching, mentoring, and just-in-time training through quality reviews and observation
- Perform high-level analyses on technical pre-project and project topics
- Support TCoE policy, procedures, and governance
- Participate in TCoE process improvement initiatives
- Serve as Voice of the Customer for the Analyst community
- Lead initiatives to improve Analyst efficiency and productivity
- Identify, measure, monitor, and control business risks according to risk and compliance policies
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 6 years of experience in business and/or project management, product management, business/system requirements and technical analysis
- Experience managing relationships with technology delivery organizations, business stakeholders, or internal technology service customers
- Experience coordinating technology services across multiple teams, including managing customer expectations, service delivery issues, and cross-functional dependencies
- Working knowledge of software development and testing processes, including Agile delivery, quality assurance, and testing lifecycle activities
- Experience supporting third-party technology service providers, including monitoring service performance, coordinating issue resolution, and supporting service-level commitments
- Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile)
- Expert working knowledge of business productivity products, tools and applications
- Proven understanding of system architecture and knowledge of solution development concepts
- Experience in requirements management, from conception definition to implementation
- Experience with modeling techniques (e.g. UML), use case development, and one or more software development frameworks
- USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future
Benefits
Comp & perks- Flexible work environment with remote or hybrid flexibility for active-duty military spouses, consistent with policy and business needs
- Pay incentives may be available based on overall corporate and individual performance
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education assistance