FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in capacity planning, workforce optimization, and data analytics to drive strategic decision-making and improve organizational performance. Proficient in developing analytical frameworks and delivering impactful presentations to executive leadership.
Highest-signal resume keywords
Capacity PlanningWorkforce OptimizationData AnalyticsExecutive PresentationsImpact Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisPredictive ModelingStatistical MethodsFinancial AnalysisOperational AnalysisProject ManagementBusiness ConsultingPerformance MetricsRisk ManagementStrategic Planning
Soft Skills
LeadershipCross-Functional CollaborationProblem-SolvingInterpersonal SkillsNegotiation Skills
Industry Keywords
RetailCustomer ExperienceBusiness StrategyFinancial NarrativesOperational Performance
About the role
Key responsibilities & impact- Lead capacity planning and workforce optimization for the Retail Storefront Support Team
- Manage capacity levers, operational performance, and financial resources
- Translate business insights into actionable strategies through cross-team performance-data analysis
- Identify trends and recommend solutions to improve customer experience, retention, productivity, and growth outcomes
- Influence strategic direction and deliver executive-level presentations communicating complex findings
- Perform and present impact analyses to inform executive decision-making and drive organizational performance
- Lead stakeholder discussions, communicate analytical findings, support line-of-business strategy development, and influence business decisions
- Lead integration of analytic strategy and business strategy
- Identify key business assumptions and hypotheses around line-of-business strategy and refine them through further analysis
- Develop analytical frameworks and blueprints to answer business questions
- Support lower-level team members in developing analytical frameworks
- Evaluate complex strategic insights related to Profit & Loss performance, including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience
- Define outcome measures, improve prioritization and decision agility, evaluate progress toward business outcomes, and assess risks to strategic goals
- Influence strategic agreement using subject matter expertise, interpersonal skills, and negotiation skills
- Serve as a team lead and provide guidance and on-the-job training
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor's degree in Business, Science, Finance, Economics or related field; OR 4 years of relevant education and/or experience
- 8 years of data and/or analytics or strategy consulting experience; OR a minimum of 6 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 8 years of combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 6 years of experience in data and/or analytics or strategy consulting
- Demonstrated leadership experience in preparing and delivering executive presentations that articulate strategic alignment and drive organizational consensus
- Proven ability to develop and deliver comprehensive impact analysis reports, translating complex data into compelling financial narratives that inform strategic decision-making and quantify business outcomes
- Experience managing capacity planning and workforce optimization, including monitoring and optimizing customer retention, growth, and service experience, while driving data-informed decision-making
- Exceptional analytical and problem-solving skills to act as a Subject Matter Expert (SME) proposing innovative solutions for workforce planning and capacity initiatives
- Strong cross-functional collaboration and operational planning expertise, connecting performance insights to strategic workforce and business outcomes
- Extensive background in workforce planning and analytics, complex predictive modeling and forecasting, statistical methods, business consulting, project management, audit, and operational analysis
- USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future
Benefits
Comp & perks- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance
- Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs