Lead Digital Product Manager - P&C Digital Commerce

USAA

. Leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities and improve performance .

Posted 10/1/2026full-timeUnited StatesSenior💰 $143,320 - $273,930 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Digital/Technology Product Management, focusing on strategy, user experience, and data analysis to drive product performance and customer engagement. Proven ability to communicate complex concepts effectively to diverse audiences and lead cross-functional teams in delivering innovative digital solutions.

Highest-signal resume keywords

Digital/Technology Product ManagementCustomer Journey OptimizationData Analysis and Research TechniquesDigital Commerce ExperienceCommunication and Storytelling Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementData AnalysisDigital StrategyUser Experience (UX)Conversion Rate Optimization (CRO)Digital ArchitectureAPIsCustomer Journey MappingService DesignEmerging Technology Platforms

Soft Skills

Strategic ThinkingCollaborationInfluencing Without AuthorityMentoringCommunication

Tools & Technologies

Digital PlatformsAnalytics ToolsPresentation SoftwareResearch ToolsAI-Enabled Technologies

Industry Keywords

Digital CommerceFinancial ServicesRetailTelecommunicationsHealthcare

About the role

Key responsibilities & impact

Leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities and improve performance
Lead stakeholders in translating product and experience opportunities into initiatives, requirements, epics and features
Shepherd complex, integrated and strategic product opportunities from ideation through market validation
Drive and defend product and experience investments through business cases and hypotheses
Analyze and report product and experience performance against KPIs/KRIs
Guide teams in generating insights and implementing product improvements
Prepare presentations and communicate complex concepts to diverse audiences, including senior leadership
Facilitate product definition, concept and collaboration sessions across discovery, development, delivery and validation
Conduct internal and external research and situational analysis to apply industry best practices and trends
Manage ambiguity, influence stakeholders, drive clarity and establish execution plans
Maintain expert knowledge of business, technology, UX, relevant experiences and Product Management
Provide guidance and mentoring to team members and act as an escalation point
Identify, measure, monitor and control risks in accordance with risk and compliance policies

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
8 years Digital/Technology Product Management experience, including Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience in these areas
Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications, data analysis and research techniques and standards
Proven track record developing, influencing, presenting and communicating highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership
Experience in digital commerce or digital product management within insurance, financial services, retail, travel, telecommunications, healthcare, or other large-scale consumer digital businesses highly preferred
Proven experience contributing to digital commerce, digital acquisition, or customer conversion initiatives for consumer-facing digital experiences
Demonstrated success improving digital conversion, revenue, customer acquisition, or engagement through product and experience optimization
Deep understanding of digital sales funnels, customer journey optimization, and conversion rate optimization (CRO)
Ability to translate customer needs, analytics, and business priorities into scalable product capabilities
Significant experience partnering with UX, UI, content strategy, and research teams
Experience contributing to customer journey mapping and service design initiatives across digital and assisted channels
Strong understanding of modern web platforms, digital architecture, APIs, and customer-facing technologies
Experience defining product KPIs and using data to inform investments and measure success
Interest and experience in AI-enabled customer experiences, conversational interfaces, personalization, recommendation engines, and emerging agentic AI capabilities
Excellent communication and storytelling skills
Strong strategic thinking and focus on execution and measurable business outcomes
Exceptional ability to collaborate with and influence Marketing, Product, Technology, Design, Analytics, and Operations without direct authority
US military experience gained through military service or as a military spouse/domestic partner
Must not require immigration support now or in the future; USAA does not provide visa sponsorship

Benefits

Comp & perks

Remote or hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education assistance