Lead IT Support Engineer

USAA

. Architect, operate, and continuously enhance systems, endpoints, mobility, identity, conferencing, and AV ecosystems supporting USAA executive leadership .

Posted 10/12/2026full-timeSan Antonio • Texas • United StatesSenior💰 $127,310 - $243,340 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in architecting and optimizing complex IT infrastructure systems, with a strong focus on automation, troubleshooting, and risk management. Proven ability to provide strategic technology advice to senior leadership while mentoring teams and driving systemic improvements.

Highest-signal resume keywords

Infrastructure ManagementAdvanced TroubleshootingAutomation with PowerShellCloud TechnologiesRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure ManagementAdvanced TroubleshootingAutomation with PowerShellScripting with BashScripting with PythonInfrastructure-as-CodeMobile Device ManagementCollaboration ToolsEndpoint SecurityIdentity and Access Management

Soft Skills

Strong Communication SkillsProfessionalismDiscretionSound JudgmentMentoring

Tools & Technologies

Outlook/Exchange OnlineMicrosoft TeamsMFATerraformAnsibleAV EcosystemsCollaboration PlatformsMobility SolutionsObservability FrameworksService Delivery Automation

Certifications & Qualifications

CompTIA A+Apple Device Support (ACSP)InfoComm CTSITIL v4 FoundationMicrosoft 365 Certified: Endpoint Administrator

Industry Keywords

IT InfrastructureSystems OperationsEnd-User ComputingRisk and ComplianceBusiness Operations

Tech Stack

Tools & technologies

AnsibleCloudPythonTerraform

About the role

Key responsibilities & impact

Architect, operate, and continuously enhance systems, endpoints, mobility, identity, conferencing, and AV ecosystems supporting USAA executive leadership
Design, automate, and optimize the executive computing experience
Diagnose and resolve complex cross-functional incidents spanning endpoint, network, identity, and collaboration platforms
Drive systemic engineering improvements that eliminate recurring issues at their source
Establish standards, operational playbooks, observability frameworks, and infrastructure-as-code capabilities
Provide trusted technology advice to senior leaders during mission-critical business events, executive meetings, travel, and leadership transitions
Guide the design of complex, scalable IT infrastructure systems
Create and enforce standards for system changes and manage complex implementations
Automate service delivery and maintenance tasks and influence monitoring, observability, and tooling activities
Lead resolution of complex production issues and provide real-time troubleshooting support for major incidents
Work with lead Architecture on technology requirements, lab testing, and data gathering for technology decisions
Identify and implement process improvements
Collaborate with stakeholders to evaluate customer issues and identify solutions
Mentor engineers and coach them on system and tool design, development, maintenance, techniques, and processes
Prioritize, assign, and monitor work assignments under management direction
Participate in industry, COE, and discipline-relevant groups or panels
Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
8 years of infrastructure experience, including 2 years in Systems Operations or an end-user computing environment supporting complex deployment and infrastructure management activities, or applicable IT experience
6 years of experience creating, modifying, and maintaining infrastructure and system components across endpoint, mobility, identity/access, conferencing/AV, or collaboration platforms
Advanced troubleshooting across endpoint, mobility, identity and access, enterprise networking and remote access, and collaboration tools
Advanced troubleshooting with mobile device management, Outlook/Exchange Online, Teams, MFA, and mobile security/compliance controls in an enterprise environment
Demonstrated experience with cloud technologies and tools
Experience automating service delivery and maintenance through scripting and/or infrastructure-as-code, including PowerShell, Bash, Python, Terraform, Ansible, or equivalent
Experience owning complex, cross-team escalations and driving root-cause remediation
Advanced business acumen in business operations, risk management, industry practices, and emerging trends
Professionalism, discretion, confidentiality, and sound judgment in high-visibility and time-sensitive situations
Strong oral and written communication skills, including explaining complex technical topics to non-technical and executive audiences
Relevant certifications are a plus, including CompTIA A+, Apple Device Support (ACSP), InfoComm CTS, ITIL v4 Foundation, and Microsoft 365 Certified: Endpoint Administrator
Must not require immigration support or visa sponsorship now or in the future

Benefits

Comp & perks

Flexible work environment with remote or hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs
Relocation assistance
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental, and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education assistance