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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in facilitating leadership development programs and coaching leaders to enhance effectiveness and performance. Possesses strong business acumen and the ability to connect leadership development initiatives to organizational outcomes.
Highest-signal resume keywords
Facilitation MasteryLeadership DevelopmentCoaching and MentoringBusiness AcumenComplex Group Dynamics Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
FacilitationLeadership Development ProgramsBehavior Change PrinciplesOrganizational EffectivenessPerformance ConsultingLearner EngagementExecutive Development ExperiencesStrategic WorkshopsAssessment ProcessesCapability-Building Activities
Soft Skills
Coaching SkillsInterpersonal SkillsPresentation SkillsCommunication SkillsRelationship Building
Tools & Technologies
Microsoft OfficePowerPointWordOutlookSlackZoom
Industry Keywords
Organizational PsychologyIndustrial/Organizational PsychologyBehavioral ScienceHuman ResourcesOrganizational DevelopmentEducationLeadership StudiesRisk and Compliance Policies
About the role
Key responsibilities & impact- Facilitate executive-level, senior leader, and other complex leadership development experiences
- Apply advanced facilitation mastery and executive presence to manage sensitive discussions, complex group dynamics, and high-visibility leadership experiences
- Coach, mentor, and develop facilitators through observations, feedback, certification preparation, and capability-building activities
- Support facilitator certification standards, assessment processes, readiness reviews, and development planning
- Partner with the Director of Leadership Development Delivery to drive delivery excellence, facilitator capability, quality standards, and continuous improvement
- Partner with Talent Advisors to design and execute custom leadership development experiences, leadership team sessions, strategic working meetings, onboarding experiences, and leadership forums
- Coach leaders and leaders-as-teachers to enhance learner engagement, leadership credibility, and learning impact
- Incorporate business strategy, organizational priorities, military acumen, and member-centered perspectives into leadership development experiences
- Evaluate learner feedback, facilitation observations, and business outcomes to improve leadership development delivery and learning impact
- Serve as a role model for facilitation mastery, coaching capability, executive presence, and leadership development excellence
- Identify, measure, monitor, and control business risks in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor's degree in organizational psychology, Industrial/Organizational Psychology, Behavioral Science, Human Resources, Organizational Development, Education, Leadership Studies, or a related field; OR 4 years of relevant education and/or experience
- 8 years experience facilitating leadership development programs, executive development experiences, strategic workshops, or large-scale learning initiatives
- Experience coaching leaders, facilitators, managers, teams, or executives to improve effectiveness and performance
- Experience applying behavior change, professional learning, organizational effectiveness, leadership development, or performance consulting principles to drive measurable outcomes
- Leadership experience through people leadership, military leadership, project leadership, team leadership, or significant enterprise influence responsibilities
- Demonstrated expertise in facilitation, coaching, learner engagement, and behavior change practices
- Demonstrated ability to manage complex group dynamics and facilitate high-impact discussions with senior leaders and diverse audiences
- Demonstrated business acumen and ability to connect leadership development investments to organizational outcomes
- Ability to build trusted relationships and influence stakeholders across multiple levels of the organization
- Strong verbal, written, interpersonal, presentation, facilitation, and coaching skills
- Proficiency with Microsoft Office products, including PowerPoint, Word, and Outlook
- Proficiency with team collaboration and meeting tools (Slack, Zoom and/or MS)
- USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future
Benefits
Comp & perks- Flexible work environment
- Remote or hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance