Manager, Claims Operations – Property

USAA

. Manage and be accountable for property and other claims operations member service employees .

Posted 10/6/2026full-timeUnited StatesMid-LevelSenior💰 $103,450 - $186,210 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and operational management skills in claims handling, with a focus on employee development, process improvement, and regulatory compliance. Proficient in utilizing data for decision-making and enhancing member experiences in property claims.

Highest-signal resume keywords

Claims Handling ExperienceLeadership ExperienceOperational Risk ManagementData Interpretation SkillsInsurance Adjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementProcess ImprovementData AnalysisProperty Claims KnowledgeWater Loss Claims HandlingXactimateXactAnalysisXactContentsCatastrophe Claims HandlingResidential Construction Knowledge

Soft Skills

CoachingEmployee EngagementProblem SolvingCommunicationChange Management

Certifications & Qualifications

CPCUInsurance Adjuster License

Industry Keywords

Property ClaimsRegulatory ComplianceCustomer ServiceOperational EffectivenessMilitary Experience

About the role

Key responsibilities & impact

Manage and be accountable for property and other claims operations member service employees
Serve members and provide appropriate solutions as employees investigate, evaluate and negotiate claims
Develop engaged employees through regular coaching and feedback
Execute process improvements and lead organizational process changes
Drive operational risk management and regulatory compliance training, policies and procedures
Inspect and review property claim files for quality and provide employee feedback
Coach employees and connect their contributions to claims and Enterprise strategies
Identify opportunities to improve operational effectiveness, member experiences and processes
Remove obstacles, lead and champion change
Manage workload volumes, staffing and training needs to achieve productivity
Monitor work for consistent process execution and adherence to guidelines
Handle escalations and make policy-based decisions
Facilitate skill identification and career progression
Support projects as a subject matter expert
Hire, develop and coach claims employees
Identify opportunities to improve claims processes and employee engagement
Ensure business risks are identified, measured, monitored and controlled according to risk and compliance policies

Requirements

What you’ll need

Bachelor's degree OR 4 years of relevant education and/or experience
6 years of progressive customer service, operational, military or leadership experience, including a minimum of 2 years of claims handling experience
2 years of direct team lead, supervisory or management experience
Experience using and interpreting data to make decisions
Demonstrated leadership, initiative, customer service and/or claims handling skills
Acquisition and maintenance of applicable insurance adjuster license within 6 months in role
5 years of property claims experience handling moderate severity Homeowners or Dwelling claims preferred
Experience handling water loss claims preferred
Knowledge of property claims contracts and interpretation of case law preferred
Residential construction experience preferred
Knowledge of Xactimate, XactAnalysis and XactContents preferred
Experience handling catastrophe claims preferred
CPCU or other insurance industry designation preferred
Current or prior L4A participant preferred
US military experience gained through military service or as a military spouse/domestic partner preferred
Must not require immigration support or visa sponsorship

Benefits

Comp & perks

Pay incentives based on overall corporate and individual performance at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance