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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing claims operations, including coaching and developing employees, driving process improvements, and ensuring regulatory compliance. Proficient in property claims handling, with a strong focus on operational effectiveness and member experience.
Highest-signal resume keywords
Claims Handling ExperienceLeadership ExperienceOperational Risk ManagementXactimate KnowledgeInsurance Adjuster License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationData InterpretationProcess ImprovementProperty Claims ManagementWater Loss Claims HandlingCatastrophe Claims HandlingResidential Construction KnowledgeClaims Contract InterpretationCoaching and FeedbackStaffing and Training Management
Soft Skills
Customer ServiceInitiativeProblem SolvingChange ManagementTeam Leadership
Tools & Technologies
XactAnalysisXactContents
Certifications & Qualifications
CPCUInsurance Adjuster License
Industry Keywords
Property ClaimsRegulatory ComplianceOperational EffectivenessMilitary ExperienceClaims Policies and Procedures
About the role
Key responsibilities & impact- Manage and remain accountable for property and other claims operations member service employees
- Serve members and provide appropriate solutions as employees investigate, evaluate and negotiate claims
- Develop engaged employees through regular coaching and feedback
- Execute process improvements and lead organizational process changes
- Drive operational risk management, regulatory compliance training, policies and procedures
- Inspect and review the quality of property claim files and provide employee feedback
- Coach employees and connect their work to claims and Enterprise strategies
- Identify opportunities to improve operational effectiveness, member experiences and processes
- Remove obstacles, lead and champion change
- Manage workload volumes, staffing and training needs to achieve optimal productivity
- Monitor work for consistent process execution and adherence to guidelines and frameworks
- Handle escalations and make policy-based decisions
- Guide employees through skill identification and career progression
- Support projects as a subject matter expert
- Hire, develop and coach claims employees
- Identify and control risks in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor's degree OR 4 years of relevant education and/or experience
- 6 years of progressive customer service, operational, military or leadership experience, including a minimum of 2 years of claims handling experience, with demonstrated proficiency
- 2 years of direct team lead, supervisory or management experience
- Experience using and interpreting data to make decisions
- Demonstrated leadership, initiative, customer service and/or claims handling skills
- Acquisition and maintenance of applicable insurance adjuster license within 6 months in role
- 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims preferred as a differentiator
- Experience handling water loss claims
- Knowledge of property claims contracts and interpretation of case law
- Residential construction experience
- Knowledge of Xactimate, XactAnalysis and XactContents
- Experience handling catastrophe claims
- CPCU or other insurance industry designation
- US military experience gained through military service or as a military spouse/domestic partner
- Must not require immigration support or visa sponsorship, including H-1B, TN or STEM OPT Training Plans
Benefits
Comp & perks- Flexible work environment with office attendance 4 days per week
- Relocation assistance is not available
- Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance