Manager, Security Specialist

USAA

. Oversee association-wide security activities from the 24x7x365 Security Operations Center .

Posted 10/16/2026full-timeSan Antonio • Texas • United StatesMid-LevelSenior💰 $85,040 - $153,080 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced proficiency in managing security operations, including CCTV systems, access control, and alarm monitoring. Capable of leading teams, developing procedures, and effectively communicating with stakeholders in high-pressure environments.

Highest-signal resume keywords

Security Operations Center ManagementCCTV Systems ManagementTeam Leadership and DevelopmentRisk and Compliance ManagementPSP or CPP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Experience in Security Operations CenterIncident Response and Operational CoordinationProcedure Development and ImprovementData Analysis and ReportingRisk Assessment and Control

Soft Skills

Strong Communication SkillsAnalytical and Problem-Solving SkillsOrganizational SkillsAbility to Work Under PressureCoaching and Feedback

Tools & Technologies

CCureGenetecLenelMicrosoft WindowsMicrosoft Office Suite

Certifications & Qualifications

PSP CertificationCPP Certification

Industry Keywords

Public SafetyLaw EnforcementFinancial ServicesFintechRegulated Industry

About the role

Key responsibilities & impact

Oversee association-wide security activities from the 24x7x365 Security Operations Center
Monitor multiple systems and sources to detect potential risks
Inspect alarms, create reports, dispatch Security Officers, and alert fire and/or law enforcement agencies
Provide supervision for major incidents
Gather information, analyze data trends, identify root causes, and provide information to leadership and stakeholders
Leverage internal and external partnerships to solve business problems and communicate relevant information clearly and timely
Oversee personnel to ensure procedural requirements are met
Lead, manage, and develop the security team
Conduct supervisory duties including personnel action recommendations, performance evaluations, timekeeping, and PTO requests
Guide team members in developing and delivering work products
Build and manage the team through development, retention, coaching, and performance management
Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
Communicate and collaborate with USAA management and internal partners on security, safety, and risk issues
Provide training, coaching, feedback, and performance management for Security operations teams
Notify strategic partners and external responding agencies of adverse conditions affecting USAA or its personnel
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
6 or more years of operational experience in a Security Operations Center, Public Safety Answering Point, or Law Enforcement Dispatch Center environment
2 years of direct team lead, supervisory or management experience required
Advanced proficiency in operating and managing CCTV systems, access control systems, and alarm monitoring systems
Advanced level of business acumen in business operations, industry practices and emerging trends
Ability to communicate and collaborate effectively with law enforcement, emergency responders, and senior security stakeholders
Bachelor's degree in criminal justice, law enforcement administration, or a related field preferred, or equivalent experience
PSP or CPP or equivalent security certification
Advanced experience in enterprise security operations, primarily within a SOC, GSOC, or equivalent environment
Experience leading or supporting security operations teams, incident response, escalation decisions, and operational coordination
Experience developing or improving procedures, playbooks, metrics, dashboards, or operational reporting
Ability to lead security incidents and make sound decisions under pressure
Strong communication skills and ability to brief leadership using clear, risk-based language
Strong analytical, organizational, and problem-solving skills
Experience within financial services, fintech, banking, insurance, or another regulated industry
Strong writing skills and experience preparing communications for senior stakeholders
Experience with CCure, Genetec or Lenel
Proficient in Microsoft Windows and Office Suite
Position based in San Antonio, Texas; relocation assistance is not available

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education
Pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors
Remote or hybrid flexibility may be offered to active-duty military spouses consistent with applicable policy and business needs