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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge of P&C insurance products and services, with a strong focus on auto physical damage estimating and vendor management. Capable of effective communication and problem-solving in high-volume environments while ensuring compliance with risk and operational guidelines.
Highest-signal resume keywords
Auto Physical Damage EstimatingI-CAR Platinum Pro-Level 3 CertificationP&C Insurance Adjuster LicenseVendor ManagementCCC Vehicle Damage Estimating System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Auto Physical Damage EstimatingVendor Performance EvaluationRisk and Compliance MonitoringContract CompliancePhysical Inspection Activities
Soft Skills
Effective CommunicationProblem SolvingMulti-taskingCoaching
Tools & Technologies
CCC Vehicle Damage Estimating SystemSTARSDigital Communication Tools
Certifications & Qualifications
I-CAR Platinum Pro-Level 3 CertificationP&C Insurance Adjuster License
Industry Keywords
Auto Physical DamageThird-Party Vendor ManagementDirect Repair ProgramsCollision Body Shop ExperienceUSAA Adherence Guidelines
About the role
Key responsibilities & impact- Build relationships with and provide oversight of third-party vendors through virtual or in-person interactions
- Onboard vendors, oversee vendor performance, maintain partnerships, and coach vendors toward contractual and operational goals
- Evaluate vendor work product for quality, accuracy, and contract compliance
- Collaborate with 3PRM on vendor footprint to balance member needs and operational resources
- Resolve complaints and payment discrepancies within the vendor MOI
- Provide direction on borderline Total Loss situations
- Make decisions and provide insight on physical damage losses within granted authority; advance requests for additional authority as needed
- Apply advanced knowledge of P&C insurance products, services, contracts, internal processes, and procedures to ensure compliance
- Support workload surges and catastrophe operations as needed
- Help manage output, throughput, and USAA adherence guidelines for Auto Physical Damage processes, including Rental, Alternative Parts Utilization, Vehicle Owner Communication, and Assignment Completions
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
- Travel throughout the year to support catastrophe response and field operations
Requirements
What you’ll need- High School Diploma or General Equivalency Diploma
- 4 years auto physical damage estimating experience
- Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire
- Ability to prioritize, solve problems, and effectively communicate next steps and path to resolution
- Effective communication through multiple channels, including digital tools
- Acquire and maintain an insurance adjuster license within 90 days and designated number of attempts
- Strong oral and written communication skills
- Ability to operate a company vehicle within the assigned territory, as required
- Ability to perform physical inspection activities including reaching, handling, squatting, bending, climbing, and kneeling, as needed
- Ability to work outdoors in inclement weather and in body shop and/or salvage yard environments, as required
- Meet USAA safe driving requirements, including verification of driving record through MVR and possession of a valid driver's license, as required
- Ability to travel at least 50% throughout the year
- Currently reside in the San Antonio or Austin, TX area
- 5+ years of complex auto physical damage estimating experience preferred as a differentiator
- Experience with STARS or other automotive Direct Repair Programs (DRP) preferred as a differentiator
- Collision body shop experience preferred as a differentiator
- Proficiency with CCC vehicle damage estimating system preferred as a differentiator
- Supervisory experience over large repair shop networks preferred as a differentiator
- Ability to multi-task and triage claims in a high-volume environment preferred as a differentiator
- I-CAR Platinum certification preferred as a differentiator
- P&C insurance adjuster license preferred as a differentiator
- US military experience gained through military service or as a military spouse/domestic partner preferred as a differentiator
- Must not require immigration support or visa sponsorship now or in the future
Benefits
Comp & perks- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental, and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education
- Remote or hybrid flexibility may be available for active-duty military spouses, consistent with policy and business needs