Physical Damage Specialist – Field

USAA

. Build relationships with and provide oversight of third-party vendors through virtual or in-person interactions .

Posted 11/3/2026full-timeGreenville • North Carolina • United StatesMid-LevelSenior💰 $74,730 - $134,510 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Auto Physical Damage Estimating and P&C Insurance products, ensuring vendor compliance and quality oversight. Strong communication and problem-solving skills are essential for managing vendor relationships and enhancing member experiences.

Highest-signal resume keywords

Auto Physical Damage Estimating ExperienceI-CAR Platinum Pro-Level 3 CertificationP&C Insurance Adjuster LicenseCCC Vehicle Damage Estimating System ProficiencyVendor Management and Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Auto Physical Damage EstimatingVendor Evaluation and ComplianceRisk ManagementContract ManagementProblem Resolution

Soft Skills

Effective CommunicationPrioritizationCoachingCollaborationCustomer Service Orientation

Tools & Technologies

CCC Vehicle Damage Estimating System

Certifications & Qualifications

I-CAR Platinum Pro-Level 3 CertificationP&C Insurance Adjuster License

Industry Keywords

Third-Party Vendor ManagementInsurance ProductsOperational GoalsMember ExperienceCatastrophe Operations

About the role

Key responsibilities & impact

Build relationships with and provide oversight of third-party vendors through virtual or in-person interactions
Ensure accuracy and quality of third-party vendors' work product
Resolve problems with a focus on exceptional member experiences
Onboard vendors, maintain partnerships, and coach vendors to performance against contractual and operational goals
Evaluate vendor work product for quality, accuracy, and contract compliance
Collaborate with 3PRM on vendor footprint to balance member needs and operational resources
Resolve complaints and payment discrepancies within the vendor MOI
Provide direction on borderline Total Loss situations
Make decisions and provide insight on physical damage losses within granted authority; request additional authority when needed
Apply advanced knowledge of P&C insurance products, services, contracts, internal processes, and procedures
Support workload surges and Catastrophe Operations as needed
Help manage output/throughput and USAA adherence guidelines for Auto Physical Damage processes
Identify, measure, monitor, and control business risks according to risk and compliance policies

Requirements

What you’ll need

High School Diploma or General Equivalency Diploma
4 years auto physical damage estimating experience
Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire
Capability to prioritize, problem solve and effectively communicate next steps and path to resolution
Effectively communicates through multiple channels, including utilization of digital tools
Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts
Strong oral and written communication skills
May require ability to operate a company vehicle within assigned territory
May require ability to reach, handle, squat, bend, climb, and kneel to complete inspections of damaged vehicles
May require ability to work outdoors in inclement weather and in body shop and/or salvage yard environments up to 25% of the time
May be required to meet USAA safe driving requirements, including verification of driving record through MVR and possession of a valid driver's license
Proficiency with CCC vehicle damage estimating system
Current P&C insurance adjuster license
US military experience gained through military service or as a military spouse/domestic partner
Must not require immigration support or visa sponsorship now or in the future

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs