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About the role
Key responsibilities & impact- Gather information and evidence to resolve post-closing data and document deficiencies
- Reconcile missing documents and cure document deficiencies identified during collateral loan package review
- Ensure required documents are cured timely and according to Bank, Investor, and Regulatory guidelines
- Collaborate with team members to resolve issues or identify matters for escalation
- Adhere to department, investor, agency, and third-party provider timeframes, compliance requirements, and internal guidelines
- Follow up with internal and external third parties to obtain loan documentation needed to complete and satisfy loan files for purchase
- Serve as member point of contact when necessary to resolve missing documents required to complete the initial file
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
- Communicate process status frequently with members and third parties
Requirements
What you’ll need- High School Diploma or General Equivalency Diploma
- 2 years of experience in real estate lending within a financial services organization
- Strong research, written communication, and verbal communication skills
- Ability to independently investigate issues, analyze documentation, and identify appropriate solutions before escalating concerns
- Ability to clearly communicate errors, deficiencies, or discrepancies, including documenting research performed, findings identified, and recommended next steps
- Self-starter mindset with experience utilizing available resources, procedures, job aids, and subject matter experts
- Strong attention to detail and ability to organize information and communicate updates clearly and professionally
- Knowledge of VA and Conventional mortgage loan transactions
- Understanding of FHA guidelines and ability to identify and resolve documentation deficiencies
- Knowledge of applicable Real Estate laws and regulations
- Proficiency with Microsoft Office programs
- Must not require immigration support or visa sponsorship, including H-1B, TN, or STEM OPT Training Plans
Benefits
Comp & perks- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
- Potential pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Remote or hybrid flexibility may be offered to active-duty military spouses, consistent with applicable policy and business needs