Product Management Director – Bank, Member Forecasting

USAA

. Lead the Bank's Member Forecast function, providing a forward-looking view of Bank membership health across new member acquisition, Multi-Business Household growth, and member attrition .

Posted 9/29/2026full-timeSan Antonio • Texas • United StatesLead💰 $143,320 - $273,930 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management, strategic decision-making, and data-driven forecasting within the financial services industry. Proficient in analyzing market trends and product performance to drive member acquisition, retention, and overall business growth.

Highest-signal resume keywords

Product Management ExperienceData Analysis and ForecastingMarket Research and Strategy DevelopmentRegulatory Compliance KnowledgeExecutive Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Statistical Forecasting ModelsData Visualization ToolsProduct Lifecycle ManagementMarket Performance AnalysisFinancial Services Expertise

Soft Skills

Influencing Senior LeadersFacilitating Decision-MakingStorytelling Skills

Tools & Technologies

TableauExcelSQLSnowflakePythonRSASAdobe Analytics

Industry Keywords

Banking Industry RegulationsMember AcquisitionHousehold DeepeningAttrition ManagementRisk Management

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Lead the Bank's Member Forecast function, providing a forward-looking view of Bank membership health across new member acquisition, Multi-Business Household growth, and member attrition
Translate acquisition, deepening, and retention performance into a unified membership forecast informing product strategy, investment prioritization, and executive decision-making
Formulate product, pricing, and sales strategy recommendations based on profitability, competitiveness, and sales performance across the full lifecycle of bank products
Analyze market trends and product performance for sustainable growth, profitability, member value, and regulatory compliance
Define business questions and provide insights to improve business performance
Execute the product vision, strategy, and roadmap
Support maintenance of existing products and lead development and launch of new products
Drive and evolve the product vision, strategy, and multi-year roadmap aligned to Bank priorities and member needs
Interpret performance results to inform product or sales forecasts and planning
Lead product innovation aligned with business objectives, risk appetite, and regulatory expectations
Develop recommendations to launch new products and decide whether to buy, build, or partner
Act as product subject matter expert on features and services and collaborate with business partners
Analyze product performance metrics and recommend market opportunities, product enhancements, and changes to existing features
Partner with Marketing on go-to-market and value proposition strategy
Support all aspects of the Product Life Cycle
Approve and support development, editing, and distribution of product communications
Coordinate with Legal, Compliance, Risk Management, and other control partners to ensure compliance with applicable laws and regulations
Identify, measure, monitor, and control risks according to risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience
8 years of relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial Services
3 years of product management, or similar strategic management experience
Experience telling stories leveraging data visualization tools (i.e. Tableau)
Experience creating product briefings and presenting to executive leadership
Experience in market research to create product roadmap, make product decisions and iterate rapidly
Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements
Experience building or owning member/customer growth forecasts, including new member acquisition, household deepening, and attrition/churn, within a financial services or subscription-based business
Ability to develop statistical or predictive forecasting models and translate results into actionable business recommendations and strategic decisions
Understanding of membership and household-level performance metrics, including MBHH, product penetration, member retention, attrition, and lifetime value drivers
Ability to influence senior leaders and cross-functional stakeholders without direct authority
Experience establishing enterprise forecasting processes, governance routines, and operating models across multiple business units
Success navigating competing priorities and facilitating decisions regarding forecast allocations, performance targets, and accountability frameworks
Strong executive communication and storytelling skills
Extensive experience performing complex data analysis and forecasting using Excel, Tableau, SQL, Snowflake, Python, R, SAS, Adobe Analytics, or similar analytical platforms
US military experience gained through military service or gained as a military spouse / domestic partner
Must not require immigration support now or in the future; USAA does not provide visa sponsorship

Benefits

Comp & perks

Remote or hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education