Product Management Manager – Retention Strategy

USAA

. Support member retention strategies across the bank and other lines of business .

Posted 10/7/2026full-timeUnited StatesMid-LevelSenior💰 $114,080 - $218,030 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management, data analysis, and market research to drive strategic product decisions and enhance member retention in the banking industry. Proficient in collaborating cross-functionally to align product strategies with business goals and compliance requirements.

Highest-signal resume keywords

Product ManagementData AnalysisMarket ResearchCustomer Retention StrategiesCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data VisualizationProduct StrategySales Performance AnalysisProduct Roadmap DevelopmentFinancial AnalysisProduct Briefing CreationPerformance ForecastingRisk ManagementCompliance KnowledgeStatistical Analysis

Soft Skills

Strategic ThinkingCommunicationStakeholder EngagementOrganizational Change LeadershipCollaboration

Tools & Technologies

Tableau

Industry Keywords

Banking Industry RegulationsFinancial ServicesMember NeedsBusiness Performance ImprovementOperational Risk Control

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support member retention strategies across the bank and other lines of business
Formulate product, pricing, and sales strategy recommendations based on profitability, competitiveness, and sales performance
Compile, analyze, and interpret data to make strategic and tactical recommendations or decisions
Define business questions and provide insights to improve business performance
Support maintenance of existing products and/or lead development and launch of less complex new products with channel partners
Contribute to product vision, strategy, and roadmap aligned to Bank priorities and member needs
Interpret performance results to inform product or sales forecasting and planning
Act as product subject matter expert on features and services and collaborate with business partners
Analyze and evaluate product performance to recommend enhancements and lead efforts to expand or change existing features
Partner with operations, phone, and digital teams to provide product training and education
Conduct research on external market trends, design changes, financials, member information, and transaction data
Support development, editing, and distribution of product communications
Coordinate with Legal, Compliance, and Risk Management to ensure compliant product offerings
Identify, measure, monitor, and control business risks in accordance with policies and procedures

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience
6 years of relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial or military Services
2 years of product management, or similar strategic or data management experience
Experience leveraging data visualization tools and providing requirements to data teams (i.e., Tableau)
Experience creating product briefings and presenting to executive leadership
Experience in market research to create product roadmap, make product decisions and iterate rapidly
Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements
Experience with customer/member retention strategies, ideally in a financial services industry
Experience pulling data and creating reporting to inform strategy and product recommendations
Experience working cross functionally across multiple teams and lines of business (Bank, P&C, Life)
Experience leading organizational change initiatives and building stakeholder buy-in for new approaches, processes, or solutions
US military experience gained through military service or as a military spouse/domestic partner
Must not require immigration support or visa sponsorship now or in the future

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Remote or hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs