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About the role
Key responsibilities & impact- Lead strategic planning, management, execution, and delivery of association-wide programs consisting of multiple projects
- Oversee and govern programs to ensure alignment with strategic imperatives and monitor program health
- Achieve multi-year program deadlines, scope, and overall program benefits
- Support cross-functional teams in developing and executing change plans using USAA's change methodology or industry best practices
- Lead implementation of strategic tasks aligned with business strategy and goals
- Develop multi-year business plans, define execution approaches, reduce risk, and deliver early business value
- Evaluate, plan, and develop program scope, milestone road maps, resources, work plans, budgets, dependencies, and timing
- Prepare stakeholder and management status reports, including risks and issues
- Coordinate team efforts and manage interdependencies to complete program goals
- Develop performance metrics, dashboards, and management tools
- Direct analyses, root cause identification, and development of key work products
- Identify new program opportunities and define program strategies based on business demand and ROI expectations
- Negotiate agreements and program tradeoffs with IT and business stakeholders
- Mentor Program Managers across departmental and USAA programs
- Adhere to APO processes, procedures, controls, standards, tools, templates, and governance requirements
- Drive adoption and sustainment of organizational changes in compliance with USAA's Change Management methodology
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 8 years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects
- Demonstrated experience using Waterfall or Agile methodologies
- Advanced understanding and demonstrated application of risk management policies and procedures
- Comprehensive knowledge of program management methodology and techniques
- Knowledge of program performance evaluation and change management principles/methodologies
- Proficient experience in USAA's change management methodology or similar industry change management methodology
- Extensive experience developing, maintaining, and reporting on large cost work effort(s)/program budgets
- Stakeholder management and influencing skills
- Expert level of experience in Principles of Project, Program or Portfolio Management
- Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals
- Prior U.S. military service or being a military spouse/domestic partner is highly valued
- Experience with enterprise messaging/coordination platforms
- Experience with member/customer journey mapping and touchpoint orchestration
- Data-informed communications measurement background
- Must not require visa sponsorship or immigration support now or in the future
Benefits
Comp & perks- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs