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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead implementation of strategic tasks aligning programs with organizational business strategy and goals
- Develop multi-year business plans to deliver business capabilities and define execution approaches
- Work with program sponsors and cross-functional teams to evaluate, plan, and develop scope, milestone roadmaps, resources, work plans, budgets, dependencies, and timing
- Prepare stakeholder and management status reports, including risks and issues
- Coordinate team efforts and manage interdependencies to complete program goals
- Assist in developing performance metrics, dashboards, and management tools
- Direct analyses, root-cause identification, and development of key work products
- Identify new program opportunities delivering integrated solutions for multiple business partners
- Define and maintain program strategies based on business demand and ROI expectations
- Negotiate agreements and program tradeoffs with IT and the business
- Settle disputes and diffuse high-tension situations
- Mentor Program Managers across departmental and USAA programs
- Adhere to EPMO processes, procedures, controls, standards, tools, templates, and governance requirements
- Drive adoption and sustainment of organizational changes under USAA's Change Management methodology
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies
Requirements
What you’ll need- Bachelor's degree OR 4 years of relevant education and/or experience
- 8 years of project and/or program management experience, including defining a new program and/or managing large-scale projects
- Demonstrated experience using Waterfall or Agile methodologies
- Advanced understanding and demonstrated application of risk management policies and procedures
- Comprehensive knowledge of program management methodology and techniques
- Knowledge of program performance evaluation and change management principles/methodologies
- Proficient experience in USAA's change management methodology or similar industry change management methodology
- Extensive experience developing, maintaining, and reporting on large-cost work effort(s)/program budgets
- Stakeholder management and influencing skills
- Expert-level experience in Principles of Project, Program or Portfolio Management
- Demonstrated expert experience using business, product, and process knowledge to assess program risks and rewards across multiple technologies and business goals
- Demonstrated success leading enterprise Data and AI programs with multiple cross-functional workstreams, executive visibility, and complex interdependencies
- Ability to translate business strategy into a sequenced roadmap with clear milestones, outcomes, and funding recommendations
- Strong program governance capability across scope, schedule, budget, dependencies, risks, issues, and benefits realization
- Track record of defining and reporting value-based KPIs
- Excellent executive communication skills
- Ability to identify, quantify, and escalate delivery and compliance risks in highly regulated environments
- Experience developing and managing program budgets, including labor, platform/tooling, cloud, and vendor spend with ROI accountability
- Strong change leadership skills
- Must not require immigration support or visa sponsorship now or in the future
Benefits
Comp & perks- Flexible work environment
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education assistance