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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in program management methodologies, including Waterfall and Agile, with a strong focus on risk management and stakeholder engagement. Proven ability to develop and execute multi-year business plans while leading cross-functional teams to achieve strategic goals.
Highest-signal resume keywords
Program Management MethodologyRisk Management PoliciesStakeholder ManagementAgile MethodologiesBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementProgram ManagementRisk AssessmentChange ManagementPerformance Metrics DevelopmentProgram Scope DevelopmentMilestone Roadmap PlanningCost Work Effort ManagementRoot-Cause AnalysisProgram Evaluation
Soft Skills
Communication SkillsCritical ThinkingProblem-SolvingThought LeadershipInfluencing Skills
Tools & Technologies
JiraJira Work ManagementConfluence
Industry Keywords
Property & Casualty InsuranceFinancial ServicesEPMO ProcessesGovernanceChange Management Methodology
Tech Stack
Tools & technologiesSDLC
About the role
Key responsibilities & impact- Lead the management and execution of high-visibility programs supporting the P&C President and Association priorities
- Develop program strategy, governance, execution plans, and delivery for cross-functional initiatives
- Lead strategic tasks aligned with organizational business strategy and goals
- Develop multi-year business plans and execution approaches to deliver business capabilities, reduce risk, and deliver early value
- Evaluate, plan, and develop program scope, milestone roadmaps, resources, work plans, budgets, dependencies, and timing
- Prepare stakeholder and management status reports identifying risks and issues
- Coordinate team efforts and interdependencies to complete program goals
- Develop performance metrics, dashboards, and management tools
- Direct analyses, root-cause identification, and recommendations for key work products
- Identify new program opportunities and define strategies based on business demand and ROI expectations
- Negotiate agreements and program tradeoffs with IT and business stakeholders; settle disputes and diffuse high-tension situations
- Mentor Program Managers across departmental and USAA programs
- Follow EPMO processes, governance, controls, standards, tools, and templates
- Drive adoption and sustainment of organizational changes under USAA’s Change Management methodology
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies
Requirements
What you’ll need- Bachelor’s degree OR 4 years of related experience may be substituted in lieu of degree
- 8 years of project and/or program management experience, including defining a new program and/or managing large-scale projects
- Demonstrated experience using Waterfall or Agile methodologies
- Advanced understanding and demonstrated application of risk management policies and procedures
- Comprehensive knowledge of program management methodology and techniques
- Knowledge of program performance evaluation and change management principles/methodologies
- Proficient experience in USAA’s change management methodology or similar industry methodology
- Extensive experience developing, maintaining, and reporting on large cost work effort(s)/program budgets
- Stakeholder management and influencing skills
- Expert level of experience in Principles of Project, Program or Portfolio Management
- Demonstrated expert experience assessing program risks and rewards across multiple technologies and business goals
- Prior experience with large-scale programs, preferably in Property & Casualty insurance or financial services
- Excellent communication, presentation, and stakeholder management skills
- Proven critical thinking, thought leadership, and problem-solving experience within a complex program
- Experience enhancing program processes, developing best practices, implementing procedures, and crafting comprehensive documentation
- Experience with project management and test management tools such as Jira, Jira Work Management (JWM), and Confluence
- Understanding of key software development lifecycle (SDLC) concepts
- Must not require immigration support now or in the future; USAA does not provide visa sponsorship
Benefits
Comp & perks- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance