Program Manager – Mid Level

USAA

. Support Shared Services and Corporate Functions by planning and delivering defined technology programs, projects, and workstreams .

Posted 9/24/2026full-timeSan Antonio • Texas • United StatesJunior💰 $85,040 - $162,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project and program management practices, including risk management, stakeholder coordination, and change management methodologies. Capable of effectively communicating status updates and facilitating cross-functional collaboration in a matrixed environment.

Highest-signal resume keywords

Project ManagementRisk ManagementChange ManagementStakeholder CoordinationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningSchedulingStatus ReportingRisk ManagementIssue ManagementChange ControlFinancial TrackingResource PlanningGovernance ReportingSDLC Practices

Soft Skills

Clear CommunicationRelationship BuildingOrganizational SkillsAnalytical SkillsNegotiation

Tools & Technologies

EPMO ProcessesGovernance ControlsProject Management Tools

Industry Keywords

Shared ServicesCorporate FunctionsComplianceRisk PoliciesOrganizational Goals

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Support Shared Services and Corporate Functions by planning and delivering defined technology programs, projects, and workstreams
Work with engineering, architecture, product, risk and compliance, business partners, and vendors in a matrixed environment
Execute assigned work day to day with discipline
Communicate status clearly
Track dependencies and risks and escalate issues in a timely manner
Maintain program strategies aligned with organizational goals and appropriate to risk, size, and complexity
Participate in analyses, root cause identification, and development and recommendation of key work products
Facilitate meetings with executive management and project sponsors to define solutions
Negotiate agreements, settle disputes equitably, and diffuse situations
Follow EPMO processes, procedures, controls, standards, tools, and templates
Follow required governance rigor
Drive adoption and sustainment of organizational changes in compliance with USAA's Change Management methodology
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
1 year of project, program, operations, technology delivery, or related experience; equivalent relevant experience may be considered
Experience coordinating cross-functional work with defined deliverables, milestones, dependencies, and stakeholders
Working knowledge of project or program management practices, including planning, scheduling, status reporting, risk and issue management, and change control
Ability to organize multiple priorities, maintain accurate plans and records, and follow through on commitments
Ability to communicate clearly in writing and verbally, including concise status updates and escalation of issues that may affect scope, schedule, quality, cost, or risk
Ability to analyze information, identify execution concerns, and prepare practical options for review by more senior program leaders
Ability to build effective working relationships in a matrixed organization and coordinate with technical and nontechnical stakeholders
Familiarity with financial tracking, resource planning, vendor coordination, or governance reporting is preferred
Familiarity with risk management, regulatory or compliance controls, SDLC practices, and organizational change management is preferred
Must not require immigration support now or in the future; USAA does not provide visa sponsorship

Benefits

Comp & perks

Flexible work environment
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education