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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project and program management, with a focus on digital technology platforms and stakeholder engagement. Proficient in risk management, governance, and aligning technology investments with business outcomes.
Highest-signal resume keywords
Project ManagementDigital Technology ExperienceStakeholder ManagementRisk ManagementProgram Management Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementPortfolio ManagementRoadmap CreationDemand Intake ManagementCross-Functional CoordinationOKR TrackingGovernance ReportingChange ManagementRisk AssessmentSolution Evaluation
Soft Skills
NegotiationConflict ResolutionFacilitation
Tools & Technologies
Project Management Office ToolsDigital PlatformsConversational AIAPI PlatformsIVR Systems
Industry Keywords
Member-Facing TechnologyCustomer-Facing ProductsUSAA Change Management MethodologyMilitary Experience
About the role
Key responsibilities & impact- Partner across Digital Technology, Member Value, Architecture, Risk, and other enterprise teams
- Coordinate a portfolio of member-facing digital platforms, including mobile, web, IVR, chat, personalization, and conversational technology
- Manage demand intake and prioritization
- Maintain integrated roadmaps and milestones
- Surface cross-platform dependencies and decisions
- Drive portfolio governance and executive reporting
- Align platform investments with business outcomes
- Enable product and engineering teams to remain focused on delivery
- Maintain program strategies aligned with risk, size, complexity, and organizational goals
- Participate in analyses, root-cause identification, and development and recommendation of key work products
- Facilitate meetings with executive management and project sponsors to define solutions
- Negotiate agreements, settle disputes equitably, and diffuse situations
- Follow Project Management Office processes, procedures, controls, standards, tools, and templates
- Adhere to governance rigor for work efforts
- Drive adoption and sustainment of organizational changes according to USAA’s Change Management methodology
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- 4 years of project or program management experience, including experience defining or establishing a new program
- Digital technology or contact-center technology experience
- Proficient knowledge of project, program, or portfolio management principles
- Experience evaluating solutions and program priorities against organizational goals
- Proficiency with program-management tools, processes, and methodologies
- Understanding of risk-management policies and procedures
- Strong stakeholder-management and cross-functional coordination experience
- Experience managing demand intake, prioritization, roadmaps, milestones, and dependencies
- Experience managing a portfolio of digital platforms or customer-facing technology products
- Experience supporting mobile, web, IVR, chat, personalization, conversational AI, or API platforms
- Experience creating integrated roadmaps across multiple products or technology platforms
- Experience coordinating initiatives spanning multiple lines of business and enterprise teams
- Experience tracking OKRs and connecting program activity to measurable business outcomes
- Experience supporting executive governance and preparing leadership-level presentations
- Proficient experience with USAA’s change-management methodology or a comparable industry methodology
- US military experience gained through military service or as a military spouse/domestic partner
- Must not require immigration support or visa sponsorship now or in the future
Benefits
Comp & perks- Remote or hybrid flexibility may be available for active-duty military spouses, consistent with policy and business needs
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental, and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education