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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge in property claims adjusting, including expertise in estimating losses using Xactimate, negotiation, and compliance with state regulations. Proficient in analyzing complex policy terms and managing a caseload of property damage claims while ensuring accurate documentation and effective communication.
Highest-signal resume keywords
Property Claims Adjusting ExperienceXactimate ProficiencyNegotiation SkillsResidential Construction KnowledgeInsurance Adjuster License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property Claims AdjustingLoss EstimationPolicy AnalysisClaims NegotiationConflict ResolutionInvestigative SkillsAnalytical SkillsProblem-Solving SkillsDocumentation ManagementRisk Control
Soft Skills
Communication SkillsMulti-TaskingPrioritizing Skills
Tools & Technologies
Estimating Technology PlatformsVirtual Inspection ToolsClaims-Estimating Tools
Certifications & Qualifications
Insurance Adjuster License
Industry Keywords
Property Insurance ClaimsCompliance PoliciesState RegulationsSubrogationJurisdictional ChallengesConstruction Considerations
About the role
Key responsibilities & impact- Investigate, evaluate, negotiate, and settle complex property insurance claims
- Confirm and analyze coverage, recognize liability exposure, and negotiate equitable settlements in compliance with state regulations
- Proactively manage an assigned caseload of complex property damage claims
- Partner with vendors and internal business partners to facilitate complex claims resolution
- Coordinate with external regulators when needed to ensure documentation and compliance
- Investigate claim damages using information from insureds, third parties, and external resources
- Identify discrepancies and subrogation potential
- Identify coverage concerns, review prior loss history, and create SIU referrals when appropriate
- Determine coverage by analyzing complex policy terms and contingencies
- Determine and negotiate settlements within authority limits; collaborate with management on settlements outside those limits
- Maintain accurate and current claim file documentation
- Use estimating technology platforms, virtual inspection tools, and claims-estimating tools
- Support workload surges and catastrophe response operations, including mandatory on-call dates and potential evening, weekend, and holiday work
- Travel for CAT deployments with minimal notice when assigned
- Adjust complex claims involving attorneys
- Address jurisdictional challenges, legislation, and construction considerations
- Travel for claims resolution, training, and in-person inspections
- Identify, measure, monitor, and control business risks in accordance with compliance policies
Requirements
What you’ll need- High School Diploma or General Equivalency Diploma
- 2 years of relevant property claims adjusting experience of moderate complexity losses, including writing estimates involving dwelling and structural damages
- Advanced knowledge of estimating losses using Xactimate or similar tools and platforms
- Proficient knowledge of residential construction
- Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations
- Proficient negotiation, investigation, communication, and conflict resolution skills
- Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills
- Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
- Successful completion of a job-related assessment may be required
- May need to meet USAA safe driving requirements, including verification of driving record through MVR and possession of a valid driver’s license
- Ability to crouch and stoop to inspect confined spaces, including attics and crawl spaces
- Ability to lift a minimum of 35 pounds, including a ladder
- Ability to climb ladders and traverse roofs, working at heights while inspecting roofs and attics
- Must not require immigration support now or in the future; USAA does not provide visa sponsorship
Benefits
Comp & perks- Company vehicle for physical inspections
- Paid overtime available
- Comprehensive medical, dental, and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education and professional development