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USAA

Recruiting Manager – Claims

USAA

. Lead, mentor, and oversee a team of recruiters .

Posted 10/6/2026full-timeSan Antonio • Texas • United StatesMid-LevelSenior💰 $103,450 - $197,730 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in talent acquisition strategies, full-cycle recruiting, and team leadership while leveraging data analytics to enhance recruiting processes and compliance with employment laws. Proven ability to build relationships with business leaders and optimize recruiting operations for high-volume hiring.

Highest-signal resume keywords
Talent Acquisition Strategy DevelopmentFull-Cycle Recruiting ExperienceTeam Leadership and MentoringData Analytics and ReportingApplicant Tracking System (ATS) Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Full-Cycle RecruitingRecruiting Metrics AnalysisProcess ImprovementTalent Market Trend AnalysisRisk and Compliance Management
Soft Skills
Excellent Communication SkillsInterpersonal SkillsPresentation SkillsAnalytical Problem-Solving
Tools & Technologies
Applicant Tracking Systems (ATS)Customer Relationship Management (CRM)AI-Enabled Recruiting Technologies
Industry Keywords
Talent AcquisitionHuman ResourcesRecruiting OperationsEmployment Laws and RegulationsHigh-Volume Hiring

About the role

Key responsibilities & impact
  • Lead, mentor, and oversee a team of recruiters
  • Provide guidance, coaching, and training to enhance team skills and performance
  • Build relationships with business leaders and advise on talent acquisition strategies and talent market insights
  • Develop and execute recruiting strategies aligned with business goals and workforce plans
  • Assess team performance using recruiting metrics such as class fill rate, time-to-fill, cost-per-hire, and candidate satisfaction
  • Use data, analytics, and reporting tools to identify trends and inform decisions
  • Streamline recruiting processes and improve candidate and hiring leader experiences
  • Champion ATS, CRM, and AI-enabled recruiting technologies
  • Manage recruiting budgets and maximize return on investment
  • Manage external recruiting vendor relationships and ensure contract compliance
  • Ensure recruiting activities comply with laws, regulations, and company policies
  • Identify, measure, monitor, and control business risks according to risk and compliance policies
  • Support high-volume, class-based hiring across Auto Injury and Property Claims organizations
  • Recruit specialized Claims professionals in competitive markets

Requirements

What you’ll need
  • Bachelor's degree; OR 4 years of relevant education and/or experience
  • 6 years of experience in talent acquisition, human resources, or a related field
  • Full-cycle recruiting experience
  • Involvement in hiring strategy, recruiting operations, or process improvement efforts
  • 2 years of experience leading others formally or informally
  • Ability to develop and implement talent acquisition strategies, processes, or initiatives with business leaders
  • Strong understanding of talent market trends, recruiting standard processes, and employment laws and regulations
  • Ability to build and maintain strong relationships with business leaders and partners
  • Excellent communication, interpersonal, and presentation skills
  • Strong analytical and problem-solving skills
  • Proficiency using Applicant Tracking Systems (ATS) and other recruiting technologies
  • Candidates requiring employment-based immigration sponsorship now or in the future are not eligible

Benefits

Comp & perks
  • Flexible work environment with remote or hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs
  • Relocation assistance is not available
  • Pay incentives may be available based on overall corporate and individual performance and at the discretion of the USAA Board of Directors
  • Comprehensive medical, dental and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program
  • Paid holidays
  • 16 paid volunteer hours
  • Various wellness programs
  • Career path planning
  • Continuing education assistance