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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in auto claims investigation, negotiation, and settlement processes, with a strong understanding of P&C insurance products and regulatory compliance. Proficient in utilizing digital tools and software for claims management and resolution.
Highest-signal resume keywords
Auto Claims InvestigationNegotiation SkillsInsurance Adjuster LicenseGuidewire SoftwareCCC Estimating Software
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Auto Liability Coverage DeterminationClaims ProceduresTotal Loss Claims AdjustmentRisk AnalysisProblem Solving
Soft Skills
Communication SkillsConflict ResolutionAnalytical SkillsMulti-taskingPrioritizing
Tools & Technologies
GuidewireCCC Estimating Software
Certifications & Qualifications
Insurance Adjuster License
Industry Keywords
P&C InsuranceComparative NegligenceClaims ResolutionRegulatory ComplianceVoluntary Catastrophe Team
Tech Stack
Tools & technologiesGuidewire
About the role
Key responsibilities & impact- Investigate highly complex auto claims to determine coverage, liability, and physical damage, including total loss settlements
- Negotiate liability for comparative negligence with claimants or adverse carriers
- Identify coverage concerns, review prior loss history, and create SIU referrals when appropriate
- Gather information from police reports, recorded statements, and witness statements to determine liability
- Analyze information to establish regulatory compliance and settlement value
- Evaluate and negotiate first- and third-party automobile physical damage settlements within authority limits
- Negotiate excessive storage charges
- Resolve claims through proactive problem solving and decision making under moderate supervision
- Document damage evaluation, investigation, negotiation, and settlement decisions
- Collaborate with external and internal business partners to facilitate claims resolution
- Support members, business partners, and claimants through multiple communication channels and digital tools
- Apply knowledge of P&C insurance products, policy contracts, coverages, and claims procedures
- Serve as an informal resource for team members when needed
- Support workload surges and catastrophe response operations, including mandatory on-call dates and potential evening, weekend, and holiday work
- Potentially travel for CAT deployments with minimal notice
- Handle various claims, including higher-complexity claims, and additional work as assigned
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies
Requirements
What you’ll need- High School Diploma or General Equivalency Diploma
- 2 years of customer service experience
- 1 year of experience handling low to moderately complex auto non injury liability claims
- Experience determining auto liability coverage
- Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
- Demonstrated negotiation, investigation, communication, and conflict resolution skills
- Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills
- Ability to organize, analyze, and effectively determine risk and appropriate response
- Successful completion of a job-related assessment may be required
- Experience adjusting auto total loss and liability claims
- Experience working in Guidewire and CCC estimating software
- Claim file ownership, end to end claim experience
- Experience on a Voluntary Catastrophe Team (VCT) or CAT deployment
- Currently hold an active insurance adjuster license
- Available to work overtime and/or internal CAT duty hours as needed
- Currently reside in Colorado Springs, Phoenix or San Antonio
- US military experience through military service or as a military spouse/domestic partner
- Must not require immigration support now or in the future; USAA does not provide visa sponsorship
Benefits
Comp & perks- Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
- Relocation assistance is not available