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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex auto claims from investigation to resolution, utilizing Guidewire ClaimCenter and effective negotiation skills. Proficient in delivering exceptional service through proactive communication and collaboration with various stakeholders.
Highest-signal resume keywords
Auto Claims Adjusting ExperienceGuidewire ClaimCenter ExperienceActive Adjuster's LicenseTotal Loss ExperienceMentoring and Coaching Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationCoverage EvaluationLiability AssessmentSettlement NegotiationPhysical Damage Claims HandlingComparative Negligence AnalysisClaims Inventory ManagementRepair Related Claim DecisionsVehicle ValuationData-Informed Insights
Soft Skills
EmpathyProactive CommunicationClear ExpectationsOwnershipCollaboration
Tools & Technologies
Guidewire ClaimCenterDigital Collaboration ToolsInvestigation Resources
Certifications & Qualifications
Insurance Adjuster LicenseMultiple State Adjuster Licenses
Industry Keywords
Auto ClaimsPhysical Damage ClaimsLiability ClaimsCatastrophe Response OperationsDisputed Liability
Tech Stack
Tools & technologiesGuidewire
About the role
Key responsibilities & impact- Manage complex auto claims from initial investigation through resolution
- Investigate and evaluate claims using policy language, statements, evidence, damages, and applicable laws
- Make timely coverage, liability, and settlement decisions
- Evaluate and negotiate first- and third-party physical damage claims within settlement authority
- Use Guidewire ClaimCenter, investigation resources, digital collaboration tools, and data-informed insights
- Proactively manage assigned claims inventory and drive claims toward timely resolution
- Deliver exceptional service through empathy, proactive communication, clear expectations, and ownership
- Collaborate with managers, appraisers, technical resources, and business partners
- Support workload surges and catastrophe-response operations, including mandatory on-call dates and possible evening, weekend, and holiday work
- Travel or deploy with minimal notice during designated catastrophe events
- Perform additional duties based on business needs
Requirements
What you’ll need- High school diploma or General Equivalency Diploma (GED)
- Experience handling auto physical damage claims, including repair related claim decisions and settlements
- 3 years of recent auto claims adjusting experience, including handling auto liability claims involving coverage investigations, disputed liability, and comparative negligence
- Experience independently managing an assigned auto claims inventory from investigation through resolution
- Acquisition and maintenance of required insurance adjuster licensing within 90 days and three attempts
- Successful completion of a job-related assessment may be required
- Active adjuster's license or multiple state adjuster licenses
- Guidewire Claim Center experience
- Total loss experience, including vehicle valuation and settlement negotiation
- Experience mentoring, coaching, or serving as a technical resource to other claims professionals
- Bachelor's degree is listed as an additional qualification
- US military experience through military service or as a military spouse/domestic partner
- Must not require immigration support or visa sponsorship
Benefits
Comp & perks- Up to $8,000 in sign-on bonus payments, subject to eligibility requirements
- Eligibility to participate in an Annual Incentive Program
- Company-sponsored pension plan
- Competitive compensation
- Comprehensive medical, dental and vision plans
- 401(k)
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education and career growth and development opportunities
- Supportive team environment
- Flexible hybrid schedule after onboarding