Senior Auto Adjuster – Complex Non-Injury Claims

USAA

. Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss .

Posted 11/4/2026full-timeUnited StatesSenior💰 $57,970 - $97,820 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex auto claims, including investigation, evaluation, and negotiation of physical damage and liability claims. Proficient in using Guidewire ClaimCenter and delivering exceptional customer service through effective communication and collaboration.

Highest-signal resume keywords

Auto Claims Adjusting ExperienceGuidewire ClaimCenter ExperienceActive Adjuster's LicenseTotal Loss ExperienceMentoring and Coaching Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage AnalysisSettlement NegotiationLiability AssessmentPhysical Damage Claims HandlingComparative Negligence EvaluationClaims Inventory ManagementVehicle Valuation

Soft Skills

EmpathyProactive CommunicationClear ExpectationsOwnership

Tools & Technologies

Guidewire ClaimCenterDigital Collaboration Tools

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Auto ClaimsTotal LossCoverage DisputesDisputed LiabilityCatastrophe Response Operations

Tech Stack

Tools & technologies

Guidewire

About the role

Key responsibilities & impact

Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss
Investigate and evaluate claims by analyzing policy language, statements, evidence, damages, and applicable laws
Make timely, well-supported coverage, liability, and settlement decisions
Evaluate and negotiate first- and third-party physical damage claims within established settlement authority
Use Guidewire ClaimCenter, investigation resources, digital collaboration tools, and data-informed insights to document decisions and advance claims efficiently
Proactively manage assigned claims inventory and drive each claim toward timely resolution
Deliver exceptional service through empathy, proactive communication, clear expectations, and ownership
Collaborate with managers, appraisers, technical resources, and business partners to resolve complex issues
Support workload surges and catastrophe-response operations, including mandatory on-call dates and potential evening, weekend, and holiday work
Travel or deploy with minimal notice during designated catastrophe events
Perform additional duties based on business needs

Requirements

What you’ll need

High school diploma or General Equivalency Diploma (GED)
Experience handling auto physical damage claims, including repair related claim decisions and settlements
3 years of recent auto claims adjusting experience, including handling auto liability claims involving coverage investigations, disputed liability, and comparative negligence
Experience independently managing an assigned auto claims inventory from investigation through resolution
Acquisition and maintenance of required insurance adjuster licensing within 90 days and three attempts
Successful completion of a job-related assessment may be required
4 years of recent auto claims adjusting experience, including auto liability claims involving coverage investigations, disputed liability, and comparative negligence
Total loss experience, including vehicle valuation and settlement negotiation
Experience mentoring, coaching, or serving as a technical resource to other claims professionals
Active adjuster's license or multiple state adjuster licenses
Guidewire Claim Center experience
Bachelor's degree
US military experience through military service or as a military spouse/domestic partner
Must reside in Texas, Nevada, Washington, Oregon, or Arizona
USAA does not provide visa sponsorship; applicants must not require immigration support

Benefits

Comp & perks

Competitive compensation
Eligibility to participate in an Annual Incentive Program
Company-sponsored pension plan
Career growth and development opportunities
Supportive team environment
Comprehensive medical, dental and vision plans
401(k)
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance