Senior Auto Adjuster, Complex Non-Injury Claims

USAA

. Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss .

Posted 10/16/2026full-timeTampa • Florida • United StatesSenior💰 $57,970 - $97,820 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex auto claims from investigation to resolution, utilizing Guidewire ClaimCenter and strong negotiation skills. Proficient in evaluating claims, making timely decisions, and delivering exceptional customer service through effective communication and empathy.

Highest-signal resume keywords

Auto Claims Adjusting ExperienceGuidewire ClaimCenter ExperienceNegotiation SkillsInsurance Adjuster LicenseTotal Loss Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationCoverage AnalysisLiability AssessmentSettlement NegotiationClaims Inventory ManagementPhysical Damage Claims HandlingComparative Negligence EvaluationRepair Related Claim DecisionsDocumentation ManagementData-Informed Insights

Soft Skills

EmpathyProactive CommunicationCollaborationOwnershipCoaching

Tools & Technologies

Digital Collaboration ToolsInvestigation Resources

Certifications & Qualifications

Active Adjuster's LicenseMultiple State Adjuster Licenses

Industry Keywords

Auto ClaimsTotal LossCoverage DisputesDisputed LiabilityPhysical DamageInsurance IndustryMilitary Experience

Tech Stack

Tools & technologies

Guidewire

About the role

Key responsibilities & impact

Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss
Investigate and evaluate claims using policy language, statements, evidence, damages, and applicable laws
Make timely coverage, liability, and settlement decisions
Evaluate and negotiate first- and third-party physical damage claims within established settlement authority
Use Guidewire ClaimCenter, investigation resources, digital collaboration tools, and data-informed insights to document decisions and advance claims
Proactively manage assigned claims inventory by prioritizing work, anticipating next steps, maintaining documentation, and driving claims toward resolution
Deliver exceptional service through empathy, proactive communication, clear expectations, and ownership
Collaborate with managers, appraisers, technical resources, and business partners to resolve complex issues
Support workload surges and catastrophe-response operations, including mandatory on-call dates and potential evening, weekend, and holiday work
Travel or deploy with minimal notice during designated catastrophe events
Perform additional duties based on business needs
Complete the first three months onsite at the Tampa campus for training, coaching, and onboarding
Transition after onboarding to a hybrid schedule requiring three days each week in the office

Requirements

What you’ll need

High school diploma or General Equivalency Diploma (GED)
Experience handling auto physical damage claims, including repair related claim decisions and settlements
3 years of recent auto claims adjusting experience, including handling auto liability claims involving coverage investigations, disputed liability, and comparative negligence
Experience independently managing an assigned auto claims inventory from investigation through resolution
Acquisition and maintenance of required insurance adjuster licensing within 90 days and three attempts
Successful completion of a job-related assessment may be required
Total loss experience, including vehicle valuation and settlement negotiation
Experience mentoring, coaching, or serving as a technical resource to other claims professionals
Active adjuster's license or multiple state adjuster licenses
Guidewire ClaimCenter experience
Bachelor's degree is listed as a preferred qualification
US military experience through military service or as a military spouse/domestic partner
Must not require visa sponsorship or immigration support now or in the future

Benefits

Comp & perks

Competitive compensation
Eligibility to participate in an Annual Incentive Program
Company-sponsored pension plan
Comprehensive medical, dental and vision plans
401(k)
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education and professional development
Supportive team environment
Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs