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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Agile methodologies, process improvement, and project delivery, with a strong focus on stakeholder collaboration and risk management. Proven ability to translate business strategy into actionable plans while optimizing value flow and ensuring quality product delivery.
Highest-signal resume keywords
Agile MethodologiesProcess ImprovementBusiness Requirements AnalysisStakeholder CollaborationRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project DeliveryProcess EngineeringData-Driven Decision-MakingUser Story GroomingOKR Development and TrackingBusiness Process StreamliningMortgage Origination LifecycleRegulatory ComplianceAcceptance Criteria DefinitionTechnical Software Delivery Methodologies
Soft Skills
CommunicationNegotiationConflict ResolutionProblem SolvingLeadership
Industry Keywords
BankingRegulatory PoliciesComplianceRisk Management FrameworkReal Estate Lending
About the role
Key responsibilities & impact- Prioritize the Bank agile team backlog to drive business outcomes in service to business strategy
- Communicate and drive the vision and strategy to key stakeholders and Bank agile team members
- Ensure delivery of quality product and member experience solutions through stakeholder collaboration
- Work with the Team-of-Teams Lead to clarify and align business strategy, goals, and objectives
- Translate business strategy into a clear vision and create and prioritize the Bank agile team's backlog
- Define and communicate acceptance criteria based on business requirements and customer needs
- Solve complex issues using data-driven decision-making, including allocating funds and developing and tracking OKRs
- Deliver against Bank agile team-level OKRs
- Act as the voice of the end user and seek customer feedback
- Own and maintain a groomed backlog of user stories, including grooming, prioritization, refinement, and story estimation
- Optimize value flow through the multi-Bank agile team Agile environment
- Remove impediments, resolve conflicts, and manage risks and issues
- Provide feedback on work in progress, clarify requirements, anticipate and remove roadblocks, and answer questions
- Recommend continuous Bank agile team and process improvements to leadership
- May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity
- Identify, measure, monitor, and control business risks in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related supported business operations/product line
- Knowledge of multiple technical software delivery methodologies, including Agile, Waterfall, and SAFe
- Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements
- Advanced knowledge and demonstrated use of Process Engineering methodologies
- Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations
- Ability to communicate difficult concepts and negotiate with others to adopt a different point of view
- Minimum 8 years real estate lending experience for end-to-end understanding of the mortgage origination lifecycle
- Proven experience leading a matrixed team with multiple stakeholders
- US military experience through military service or a military spouse/domestic partner
- Must not require immigration support now or in the future; USAA does not provide visa sponsorship
Benefits
Comp & perks- Flexible work environment with hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs
- Relocation assistance is not available
- Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education assistance
