Senior Bank Business Process Consultant

USAA

. Provide consultation services to internal clients in strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third-party risk management, and bank operations .

Posted 10/23/2026full-timeUnited StatesSenior💰 $103,450 - $197,730 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic sourcing, risk management, and business process enhancements within financial services. Proficient in leveraging data analytics and Agile methodologies to drive operational efficiency and compliance.

Highest-signal resume keywords

Strategic SourcingRisk ManagementAgile MethodologiesData AnalyticsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentProcess ImprovementData-Driven ReportingRegulatory ComplianceBusiness Process DevelopmentAnalytic AssessmentsAutomation ImplementationFinancial Services OperationsConsumer Protection RegulationsExecutive-Level Summaries

Soft Skills

Critical ThinkingOrganizational SkillsCommunication SkillsInterpersonal SkillsConflict Management

Tools & Technologies

Microsoft Office SuiteExcelWordPowerPoint

Industry Keywords

Bank OperationsThird-Party Risk ManagementAffiliate Agreement AdherenceRegulation ZRegulation BRegulation EFCRASCRAUDAAP

About the role

Key responsibilities & impact

Provide consultation services to internal clients in strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third-party risk management, and bank operations
Collect and consolidate demand and identify opportunities within the Bank
Execute and oversee development of business process-related solutions for internal clients and members
Evaluate processes and resources and develop solutions, improvements, and enhancements to drive efficient Bank operations using Agile best practices
Engage key stakeholders to implement sustainable strategic solutions
Develop business process enhancements aligned with business deliverables, bank strategy, and risk management framework
Lead planning and execution efforts and coordinate activities for highly complex projects
Apply risk and regulatory compliance knowledge using established methodologies, Agile principles, and control plans
Provide consultation to ensure processes address risk across all activities
Review and develop communication and change management plans
Align internal stakeholders and customers across business process projects and services through proactive communication and engagement
Use data and analytics to provide insight into customer and business process performance and identify opportunities
Ensure business-activity risks are identified, measured, monitored, and controlled according to risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
Minimum of 4 years of experience in financial services, project/program management, risk, compliance, audit, or operations
Experience leveraging data-driven reporting and automation to identify and implement strategic process enhancements
Integrative critical thinking skills
Basic risk management knowledge
Good organizational, communication and influencing skills
Experience performing analytic and thorough assessments to form defensible conclusions
Ability to communicate, influence, and build rapport with diverse internal and external stakeholders at all levels
Strong interpersonal skills and ability to cultivate a cohesive team environment
Ability to manage conflict calmly under pressure and thrive in a demanding, high-volume environment
Flexibility and prioritization skills to adapt to evolving demands
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint
Foundational understanding of Artificial Intelligence principles and applications
Experience in both a risk-related and operational role in financial services
Knowledge of consumer protection regulations, including Regulation Z, Regulation B, Regulation E, FCRA, SCRA, UDAAP, and other applicable banking laws and regulations
Project management experience or experience supporting complex, cross-functional initiatives
Strong analytical, problem-solving, organizational, and written communication skills
Experience writing executive-level summaries and risk assessments
Must not require immigration support or visa sponsorship, including H-1B, TN, or STEM OPT Training Plans

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs