Senior Business Process Owner

USAA

. Develop and implement strategic customer-specific business process program plans aligned with enterprise strategy and roadmaps .

Posted 9/15/2026full-timeSan Antonio • Arizona • United StatesSenior💰 $93,770 - $179,240 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business process development and optimization, leveraging technology and data analytics to drive operational efficiencies and stakeholder alignment. Capable of managing end-to-end processes while mitigating risks and enhancing performance through strategic planning and communication.

Highest-signal resume keywords

Business Process DevelopmentProcess ImprovementData AnalyticsStakeholder AlignmentRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process OptimizationKPI ManagementControl LimitsEnd-User-Focused SolutionsBusiness Case DevelopmentEmerging Technologies EvaluationOperational EfficienciesBusiness Performance IntelligenceRisk and Compliance Policies

Soft Skills

MentorshipCollaborationCommunication

Industry Keywords

Strategic PlanningBusiness Deliverable ProcessesContinuous Process ImprovementOperational RisksUS Military Experience

About the role

Key responsibilities & impact

Develop and implement strategic customer-specific business process program plans aligned with enterprise strategy and roadmaps
Lead alignment and development of business deliverable processes and capabilities to improve business performance
Serve as a functional expert and develop end-user-focused process solutions
Manage process performance through control limits, KPIs, stakeholder reporting, and collaborative improvement efforts
Own, execute, enhance, and align controls to mitigate operational and compliance risks
Develop communication plans for customers and internal stakeholders
Ensure alignment between stakeholders and customers across business process projects and services
Use reporting, data, and analytics to measure performance and deliver operational efficiencies
Evaluate emerging technologies and lead continuous process improvement
Lead solution development, business case and benefits substantiation, and business requirements for improvement initiatives
Provide mentorship and guidance to team members and business partners
Provide business performance intelligence for planning, research, analysis, development, and implementation of applications and processes
Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Requirements

What you’ll need

Bachelor's degree in a business or science field; OR 4 years of relevant education and/or experience
Expert knowledge of the business and business process development
Experience designing and optimizing complex processes aligned with technology roadmaps
Experience managing end-to-end processes, including objectives, risks, and controls
Ability to leverage technology and data for process improvement and user-centric solutions
Ability to use analytics to monitor process health and drive operational efficiencies
Ability to champion process improvements, mitigate risks, and ensure stakeholder alignment
US military experience gained through military service or as a military spouse/domestic partner
Must not require immigration support or visa sponsorship now or in the future

Benefits

Comp & perks

Flexible work environment with office attendance 4 days per week
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance