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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process execution and optimization, utilizing methodologies such as Lean and Business Process Management to drive continuous improvement. Proficient in process mapping, data analysis, and stakeholder engagement to enhance operational efficiencies and mitigate risks.
Highest-signal resume keywords
Business Process ExecutionProcess Mapping and ModelingLean MethodologyData AnalysisStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementQuality ManagementProblem-Solving ToolsProcess DocumentationRisk Management PracticesBusiness Case DevelopmentKey Performance IndicatorsOperational EfficienciesEmerging TechnologiesControls Development
Soft Skills
Analytical SkillsCommunication SkillsDetail OrientedMentorshipCollaboration
Industry Keywords
Financial ServicesBusiness Process ManagementComplianceStakeholder ReportingOperational Risks
About the role
Key responsibilities & impact- Develop and implement strategic customer-specific business process program plans aligned with enterprise strategy
- Lead alignment and development of business deliverable processes and capabilities to improve business performance
- Serve as functional expert in developing end-user-focused process solutions
- Manage process performance through control limits, key performance indicators, stakeholder reporting, and collaborative improvement efforts
- Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks
- Develop communication plans for customers and internal stakeholders
- Ensure alignment between stakeholders and customers across business process projects and services
- Use reporting, data, and analytics to measure process and project performance and deliver operational efficiencies
- Evaluate business processes and lead continuous process improvement using emerging technologies
- Lead solution development, business case and benefits substantiation, and business requirements for process improvement initiatives
- Provide mentorship and guidance to team members and business partners
- Provide business performance intelligence for planning, research, analysis, development, and implementation of applications and processes
- Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience applying quality management, process improvement, and problem-solving tools and methodologies
- Experience implementing and sustaining change/improvements
- Hands-on experience with Process Mapping and Modeling and creating and validating process documentation
- Experience applying process management standards and policies, and knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience utilizing various systems to collect and analyze data
- Demonstrated success developing, implementing and maintaining controls
- Knowledge and experience with marketing processes within financial services
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement skills
- Detail oriented with a structured approach to process design and documentation
- Must not require immigration support now or in the future; USAA does not provide visa sponsorship
Benefits
Comp & perks- Flexible work environment
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education assistance