Senior Business Support Analyst

USAA

. Analyze and evaluate complex business data, information, metrics, and processes to identify opportunities and solutions for business plan development and operational optimization .

Posted 10/6/2026full-timeUnited StatesSenior💰 $85,040 - $162,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis, operational optimization, and data analytics, with a strong focus on developing business goals and objectives. Proficient in facilitating collaboration across departments and driving standard business processes to enhance operational efficiency.

Highest-signal resume keywords

Business AnalysisData AnalyticsOperational PlanningProcess ImprovementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

End-To-End AnalysisRequirements GatheringOperational ForecastingManagement Information DevelopmentBusiness Operations Knowledge

Soft Skills

CollaborationProblem SolvingCommunication

Tools & Technologies

MS ExcelTableauSQL

Industry Keywords

Business PlanningOperational OptimizationRisk ManagementCompliance PoliciesMember Feedback Analytics

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Analyze and evaluate complex business data, information, metrics, and processes to identify opportunities and solutions for business plan development and operational optimization
Support key functions and provide recommendations to achieve current and future business strategy needs and objectives
Develop understanding of complex business functions and related activities
Provide expertise in developing business goals and objectives across distribution channels, data usage, and process simplification
Provide operational support on complex processes and identify opportunities and solutions for current and future business needs
Validate information and interface with other departments, presenting documented findings, alternatives, and recommended actions
Participate in planning, research, analysis, development, and implementation of new or modified applications and processes
Maintain broad system and business knowledge, monitor enhancements and strategies, and identify training and support opportunities
Assist with documenting new and revised departmental procedures
Gather information, analyze data and trends, identify root causes, and develop work products
Serve as a resource to team members on routine escalated issues
Review and analyze reports and recommend improvements to metrics and reporting controls
Develop ad-hoc reports for management and regulatory agencies
Contribute to policies, standards, risk management, and controls
Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
5 years of experience in end-to-end analysis and/or operations experience, including requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations
Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions
Knowledge of business operations and systems/business requirements processes
Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes
Knowledge of business analysis tools such as MS Excel, Tableau, and SQL
USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future
Experience in Member Feedback Analytics (Complaints) preferred as a differentiator
Project Management Experience preferred as a differentiator

Benefits

Comp & perks

Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance