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About the role
Key responsibilities & impact- Support the bank's Business Change Management program
- Establish governance and oversight of changes
- Identify and engage stakeholders
- Evaluate risk and mitigating activities
- Monitor changes post-launch
- Complete day-to-day monitoring and pipeline management activities
- Support the creation and delivery of program guidance
- Contribute to overall process effectiveness
- Participate in or lead cross-functional teams of Change Management and readiness resources
- Understand, plan, manage and sustain change to ensure client success
- Guide work performed by Change Management and partner resources assigned to specific change efforts
- Identify integration points and impacted audiences
- Assess the impact of changes
- Create change management strategies, including sustainment plans
- Consult on implementation of change plans and adjust for resistance and acceptance
- Develop change strategies and conduct change impact and readiness assessments
- Develop and execute change management activities supporting organizational transition
- Coach and influence executive business owners in a highly matrixed organization
- Mentor more junior change partners
- Identify, measure, monitor and control risks in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 6 years of directly related experience, including organizational change management, communication, organizational development, marketing, human resources and/or project delivery and accountability for complex tasks and/or projects
- At least 2 years of change management experience
- If Advanced Degree, 4 years of related experience, including at least 2 years of change management experience
- Advanced knowledge of project management and/or change management function/discipline
- Demonstrated application of knowledge, skills and abilities toward work products
- Experience partnering for client's success
- Organizational savvy and politics
- Emotional intelligence
- Experience overcoming resistance to change
- Experience coaching/influencing leaders
- Strong verbal and written communication skills
- Ability to develop communications materials for multiple audiences
- Understanding of project management methodologies, delivery and principles
- Working knowledge of risk and regulatory requirements
- 3+ years of experience supporting and/or executing a bank's change management program is preferred
- Experience supporting and evaluating risk management expectations outlined within OCC Bulletin 2017-43
- Ability to build and maintain cross-functional relationships with key program stakeholders
- Ability to lead through influence, proactively identify change risks and opportunities, and drive outcomes
- Must not require immigration support or visa sponsorship now or in the future
Benefits
Comp & perks- Flexible work environment with hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs
- Relocation assistance is not available
- Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
