Senior Digital Product Manager – Investment Services, Technical

USAA

. Develop and enhance end-to-end digital customer service experiences for USAA's Investment business across multiple platforms .

Posted 9/25/2026full-timeUnited StatesSenior💰 $114,080 - $218,030 per yearWebsite

About the role

Key responsibilities & impact

Develop and enhance end-to-end digital customer service experiences for USAA's Investment business across multiple platforms
Design and develop automated chat responses, IVR responses, voice-to-chat solutions, and other member-communications capabilities
Partner with investment business, technology, and digital teams to build and execute new experiences on time and within budget
Manage Digital Processes for specific value streams within the ISCO portfolio
Facilitate discovery, delivery, and performance of digital and technology products and experiences
Design and drive implementation of multi-platform technology and digital solutions
Optimize existing products and experiences across channels and platforms to improve KPIs and KRIs
Apply User Centered Design and Design Thinking methodologies
Develop product strategy, vision, and goals
Identify opportunities using research, market intelligence, and data-driven insights
Create and maintain product roadmaps and translate opportunities into initiatives, requirements, epics, and features
Lead opportunities from idea through market validation with cross-functional stakeholders and subject matter experts
Develop business case artifacts and hypotheses for scoping and prioritization
Analyze and report product and experience performance against KPIs and KRIs
Lead cross-functional product teams and coordinate product development aligned with strategic priorities
Prepare presentations and communications for diverse audiences, including senior leadership
Conduct internal and external research and situational analysis
Serve as a resource for team members and assist with onboarding
Identify, measure, monitor, and control business risks according to risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree OR 4 years of relevant education and/or experience
6 years Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing
Ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership
Ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment
Knowledge of digital and technology strategy and delivery, including roadmap development, journey mapping, competitive analysis and research, and situation analysis methods
Knowledge of Experience Design concepts and Human Centered Design concepts
USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

Benefits

Comp & perks

Flexible work environment
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education assistance