FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital product management, including strategy development, user experience design, and data-driven decision-making. Proficient in leading cross-functional teams to deliver innovative digital solutions that align with business objectives and enhance customer experiences.
Highest-signal resume keywords
Digital Product ManagementAgile MethodologiesUser-Centered DesignSQL ProficiencyContact Center Technologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product StrategyRoadmap DevelopmentMarket ResearchData AnalysisProcess ImprovementExperience DesignHuman-Centered DesignKPI AnalysisLean Product DevelopmentDigital Experience Optimization
Soft Skills
Influencing StakeholdersCross-Functional CommunicationComplex Concept Presentation
Tools & Technologies
SQLElasticGrafanaContact Center Platforms
Industry Keywords
Digital ExperiencesCustomer Journey MappingCompetitive AnalysisBusiness Risk ManagementOperational Metrics
Tech Stack
Tools & technologiesGrafanaSQL
About the role
Key responsibilities & impact- Lead the strategy, discovery, delivery, and optimization of digital experiences for live chat and related communication channels
- Drive the strategy, roadmap, and ongoing evolution of Live Chat capabilities
- Align product investments with member needs, business objectives, and enterprise priorities
- Translate member, business, and operational opportunities into product requirements, features, and experiences
- Lead initiatives from discovery through delivery and market validation
- Partner with business, technology, user experience, operations, analytics, and other stakeholders
- Deliver innovative, scalable, multi-platform digital technology solutions
- Use member feedback, market research, competitive intelligence, and industry trends to identify opportunities
- Analyze product performance using KPIs, operational metrics, and data-driven insights
- Develop business cases, success metrics, and value hypotheses for investment decisions and prioritization
- Influence stakeholders and senior leaders through strategic recommendations and executive-level presentations
- Identify, measure, monitor, and control business risks in accordance with risk and compliance policies
Requirements
What you’ll need- Bachelor's degree; OR 4 years of additional related experience beyond the minimum required may be substituted in lieu of a degree
- 6 years of experience in digital and/or technology product management
- Experience in product strategy, planning, innovation, user experience, process improvement, analytics, and/or research and testing
- Ability to develop, influence, present, and communicate complex concepts and recommendations to cross-functional teams, non-technical audiences, and senior leaders
- Experience working in Agile environments utilizing Lean Product Development and Lean Portfolio Management principles
- Knowledge of digital and technology product strategy, roadmap development, customer journey mapping, competitive analysis, and market research methodologies
- Knowledge of Experience Design, User-Centered Design, and Human-Centered Design principles
- Ability to apply design principles to create and enhance digital experiences
- Experience leading digital product initiatives through the full product lifecycle
- Understanding of contact center platforms, supporting applications, and business tools
- Technical knowledge of contact center technologies
- Experience partnering with vendors to integrate solutions across digital and contact center ecosystems
- Experience with SQL, Elastic, and Grafana
- US work authorization; USAA does not provide visa sponsorship
Benefits
Comp & perks- Flexible work environment with office attendance 4 days per week
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education assistance