Senior Digital Product Manager – Technical

USAA

. Facilitate discovery, delivery, and performance of digital and technology products and experiences for USAA and its members .

Posted 9/23/2026full-timeUnited StatesSenior💰 $114,080 - $218,030 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Digital and Technology Product Management, with a strong focus on User Centered Design, Agile methodologies, and cross-functional collaboration to drive product strategy and optimize customer experiences. Proficient in utilizing data-driven insights and market intelligence to inform decision-making and enhance product performance.

Highest-signal resume keywords

Digital Product ManagementUser Centered DesignAgile Product DevelopmentCross-Functional CollaborationData-Driven Insights

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyExperience DesignProcess EngineeringAnalyticsResearch/TestingRoadmap DevelopmentJourney MappingCompetitive AnalysisScopingPlanning

Soft Skills

CommunicationInfluencingPresentation SkillsProblem SolvingTeam Leadership

Tools & Technologies

MSR DesktopJiraMuralFigmaRallyClarity

Industry Keywords

Digital StrategyTechnology DeliveryLean Portfolio ManagementHuman Centered DesignRisk and Compliance

About the role

Key responsibilities & impact

Facilitate discovery, delivery, and performance of digital and technology products and experiences for USAA and its members
Collaborate with internal stakeholders and partners to solve complex problems and optimize customer experiences
Design and drive implementation of multi-platform technology and digital solutions
Optimize existing products and experiences across delivery channels and platforms to drive KPIs and KRIs
Apply User Centered Design and Design Thinking methodologies to bring digital and technology products to market
Develop product strategy, vision, and goals, and justify decisions regarding innovation types and investments
Use research, business and market intelligence, and data-driven insights to identify opportunities and improve performance
Translate product and experience opportunities into initiatives, requirements, epics, and features, and drive execution strategy
Shepherd complex opportunities from idea through market validation with business, UX, technology, operations, marketing, and other stakeholders
Lead business case artifacts and hypotheses for scoping and prioritization
Analyze and report product and experience performance against KPIs and KRIs
Generate insights using varied tools and resources to identify improvement opportunities
Lead cross-functional product teams and coordinate development aligned with strategic priorities
Prepare presentations and communications for diverse audiences, including senior leadership
Conduct internal and external research and situational analysis to apply industry best practices and trends
Maintain advanced knowledge of business, technology, UX, and relevant processes
Serve as a resource to team members and assist with onboarding
Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
6 years Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing
Ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership
Ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment
Knowledge of digital and technology strategy and delivery, including roadmap development, journey mapping, competitive analysis and research, and situation analysis methods
Knowledge of Experience Design and Human Centered Design concepts
Experience with the MSR Desktop contact center tool
Experience in large-scale rollout of new, migrated, or enhanced tools and/or services
2 or more years in a product/program experience delivering complex processes, including scoping, planning, and stakeholder communication
Working knowledge of Jira, Mural, Figma, Rally, or Clarity
Advanced-level digital acumen, including knowledge of digital trends
Human-centered design experience across different personas, members, and non-members, with ability to integrate simple and action-oriented content
US military experience through military service or as a military spouse/domestic partner
Must not require immigration support now or in the future; USAA does not provide visa sponsorship

Benefits

Comp & perks

Flexible work environment with remote or hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education assistance