Senior Digital/Technical Product Manager

USAA

. Facilitate discovery, delivery, and performance of digital and technology products and experiences for USAA and its members .

Posted 10/6/2026full-timeUnited StatesSenior💰 $114,080 - $218,030 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Digital Product Management, including strategy development, roadmap creation, and execution planning. Proficient in leveraging data-driven insights and user-centered design methodologies to optimize customer experiences and drive product outcomes.

Highest-signal resume keywords

Digital Product ManagementAgile MethodologiesUser Centered DesignData-Driven InsightsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Strategy DevelopmentRoadmap CreationBusiness Case ArtifactsKPI AnalysisUser ResearchWorkflow AnalysisOperational MetricsLean Product DevelopmentJourney MappingTechnology Modernization

Soft Skills

Influencing DecisionsCommunication SkillsProblem SolvingTeam LeadershipStakeholder Engagement

Tools & Technologies

CRM SystemsWorkflow Management ToolsCase Management SoftwareKnowledge Management SystemsQuality Management Tools

Industry Keywords

BankingFinancial ServicesInsuranceHealthcareRegulated Industries

About the role

Key responsibilities & impact

Facilitate discovery, delivery, and performance of digital and technology products and experiences for USAA and its members
Collaborate with internal stakeholders and partners to solve complex problems and optimize internal and external customer experiences
Design and drive implementation of multi-platform technology and digital solutions
Optimize existing products and experiences across delivery channels and platforms to improve KPIs and KRIs
Employ User Centered Design and Design Thinking methodologies to bring digital and technology products to market
Develop product strategy, vision, and goals and guide decisions on innovation mix and investments
Use research, business and market intelligence, and data-driven insights to identify opportunities and maintain roadmaps
Translate product and experience opportunities into initiatives, requirements, epics, and features and drive execution strategy
Shepherd opportunities from idea through market validation with stakeholders and subject matter experts
Lead development of business case artifacts and hypotheses for scoping and prioritization
Analyze and report product and experience performance against KPIs and KRIs
Generate insights using tools and resources to identify improvement opportunities
Lead cross-functional product teams and coordinate product development aligned with strategic priorities
Prepare presentations and communications for diverse audiences, including senior leadership
Conduct internal and external research and situational analysis to apply industry best practices and trends
Maintain advanced knowledge of business, technology, UX, and relevant processes
Serve as a resource to team members and assist with onboarding new employees
Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
6+ years of Digital, Technical, Technology, or Product Management experience, including experience developing product strategies, roadmaps, business cases, and execution plans
Proven ability to develop, influence, present, and communicate complex concepts to cross-functional teams, non-technical audiences, and leadership
Experience partnering across business, operations, technology, analytics, user experience, risk, compliance, or other stakeholder groups to deliver product outcomes
Experience working directly with business stakeholders and end users to identify needs, define requirements, and drive product outcomes
Experience leveraging quantitative data, operational metrics, customer feedback, employee feedback, and business insights to identify opportunities, prioritize work, and measure outcomes
Demonstrated ability to work in Agile, Lean Product Development, Lean Portfolio Management, or similar product operating environments
Knowledge of product strategy, roadmap development, research, prioritization, and outcome-based decision-making practices
Demonstrated ability to influence decisions, drive alignment, and navigate complex organizational structures without direct authority
Experience translating frontline user needs, operational challenges, customer feedback, or employee pain points into product strategies, requirements, and measurable outcomes
Experience managing products or technology capabilities supporting contact center operations, customer service organizations, servicing environments, or other employee-facing operational functions
Experience supporting technologies used by frontline employees, operational leaders, quality management teams, coaching organizations, or service support functions
Experience with CRM, workflow management, case management, knowledge management, quality management, coaching, performance enablement, or related servicing technologies
Knowledge of contact center operations, employee servicing workflows, quality management practices, workforce processes, and operational performance metrics
Experience conducting user research, field observation, journey mapping, workflow analysis, or other discovery activities
Experience measuring and improving employee experience, operational effectiveness, productivity, quality, adoption, customer experience, or business outcomes
Experience supporting large-scale operational transformation, technology modernization, process optimization, or employee experience improvement initiatives
Experience within banking, financial services, insurance, healthcare, or other highly regulated industries
Experience improving servicing experiences across voice, chat, messaging, or other customer interaction channels
Experience developing executive-facing business cases, investment recommendations, and strategic proposals
Experience partnering directly with frontline employees and operational leaders to identify pain points, simplify workflows, and improve employee effectiveness through technology-enabled solutions
Must not require visa sponsorship or immigration support now or in the future

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs