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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Digital Product Management, focusing on User Experience and Strategy Development. Proficient in leveraging data-driven insights to enhance customer-facing digital experiences and optimize product roadmaps.
Highest-signal resume keywords
Digital Product ManagementUser Experience DesignAgile Product DevelopmentData-Driven InsightsCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product StrategyJourney MappingCompetitive AnalysisSEOContent DesignAccessibility Best PracticesProcess EngineeringAnalyticsResearch/TestingHuman Centered Design
Soft Skills
Strong Communication SkillsInfluencing SkillsPresentation SkillsTeam SupportProblem Solving
Tools & Technologies
Digital Experience PlatformsPerformance Metrics ToolsRoadmap Development ToolsAgile ToolsLean Portfolio Management Tools
Industry Keywords
Claims ExperienceProperty & CasualtyUser Centered DesignDigital StrategyInnovation
About the role
Key responsibilities & impact- Shape and optimize Claims Storefront web experiences, including Property
- Drive experience enhancements and content development to simplify the member journey and increase adoption of digital Claims capabilities
- Facilitate discovery, delivery, and performance of digital and technology products and experiences
- Collaborate with internal stakeholders and partners to solve complex problems and optimize customer experiences
- Design and drive implementation of multi-platform technology and digital solutions
- Optimize existing products and experiences across delivery channels and platforms to drive KPIs and KRIs
- Apply User Centered Design and Design Thinking methodologies
- Develop product strategy, vision, and goals and support innovation and investment decisions
- Use research, business and market intelligence, and data-driven insights to identify opportunities and improve performance
- Create and maintain product roadmaps
- Translate opportunities and customer needs into initiatives, requirements, epics, and features
- Drive execution strategy and shepherd opportunities from idea through market validation
- Collaborate with Business, UX, Technology, Operations, Marketing, and other stakeholders and subject matter experts
- Lead business case artifacts and hypotheses for scoping and prioritization
- Report on product and experience performance against KPIs and KRIs
- Generate insights to identify improvement opportunities
- Lead cross-functional product teams and coordinate product development with organizational leaders
- Prepare presentations and communications for diverse audiences, including senior leadership
- Conduct internal and external research and situational analysis
- Apply industry best practices and trends
- Support team members and onboard new employees
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 6 years of Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing
- Ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership
- Ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment
- Knowledge of digital and technology strategy and delivery related to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods
- Knowledge of Experience Design concepts and Human Centered Design concepts
- Experience in digital product management, preferably supporting customer-facing web experiences
- Experience leveraging user research, behavioral insights, and digital performance data
- Experience translating member needs, insights, and business priorities into an outcome-focused product roadmap and prioritized enhancements
- Experience developing or optimizing customer-facing digital content
- Strong written and verbal communication skills
- Working knowledge of SEO, content design, accessibility, and digital experience best practices
- Property & Casualty or Claims experience is a plus but not required
- US military experience through military service or a military spouse/domestic partner
- Must not require immigration support now or in the future; USAA does not provide visa sponsorship
Benefits
Comp & perks- Flexible work environment with office-based flexibility for active-duty military spouses consistent with policy and business needs
- Relocation assistance is not available
- Pay incentives may be available based on overall corporate and individual performance and at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education assistance