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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Digital and Technology Product Management, focusing on User Centered Design, Agile methodologies, and cross-functional collaboration to drive product strategy and performance improvements. Proficient in managing the full lifecycle of digital products while leveraging data-driven insights and industry best practices.
Highest-signal resume keywords
Digital Product ManagementUser Centered DesignAgile Product DevelopmentAuthentication and Identity ManagementCross-Functional Team Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Digital Product StrategyExperience DesignData AnalysisJourney MappingCompetitive AnalysisLean Portfolio ManagementProcess EngineeringMarket ValidationKPI and KRI OptimizationFraud Prevention
Soft Skills
Effective CommunicationInfluencing SkillsProblem SolvingCollaborationPresentation Skills
Industry Keywords
Digital SolutionsTechnology StrategyUser ExperienceSituational AnalysisRisk ManagementEmerging TrendsRegulatory ConsiderationsOperational ExperienceMilitary Experience
About the role
Key responsibilities & impact- Facilitate discovery, delivery, and performance of digital and technology products and experiences for USAA and its members
- Collaborate with technology, architecture, experience, information security, fraud, and product teams
- Design and drive implementation of multi-platform technology and digital solutions
- Optimize existing products and experiences across delivery channels and platforms to improve KPIs and KRIs
- Employ User Centered Design and Design Thinking methodologies
- Develop product strategy, vision, and goals
- Leverage research, business and market intelligence, and data-driven insights to identify opportunities and propose solutions
- Create and maintain product roadmaps and improve performance
- Translate product and experience opportunities into initiatives, requirements, epics, and features
- Shepherd complex opportunities from ideation through market validation
- Lead business case artifacts and hypotheses for scoping and prioritization
- Analyze and report product and experience performance against KPIs and KRIs
- Generate insights to inform product and experience improvements
- Lead cross-functional product teams and coordinate product development aligned with strategic priorities
- Prepare presentations and communications for diverse audiences, including senior leadership
- Conduct internal and external research and situational analysis
- Apply industry best practices and trends
- Serve as a resource to team members and assist with onboarding
- Identify, measure, monitor, and control risks in accordance with policies and procedures
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 6 years Digital/Technology Product Management experience, including Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing
- Ability to effectively develop, influence, present, and communicate complex concepts to cross-functional teams, non-technical users, and leadership
- Ability to work in an Agile, Lean Product Development, and Lean Portfolio Management environment
- Knowledge of digital and technology strategy and delivery related to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods
- Knowledge of Experience Design concepts and Human Centered Design concepts
- Experience maintaining or managing authentication, credential, identity verification, or recovery experiences for call centers, websites, and mobile apps
- Familiarity with authentication and identity management industry best practices, emerging trends, and regulatory considerations
- Experience managing models supporting authentication and identity management or fraud impacts
- Familiarity with fraud prevention, security requirements, data and analytics, and solution scalability
- Experience managing the full lifecycle of digital products
- Ability to rapidly assess and resolve complex problems
- Ability to bridge technical teams and non-technical stakeholders
- Current or prior operational experience in Security Specialist (MSAS), Authentication Consult, Profile Recovery, Complaints, or Fraud Operations
- US military experience gained through military service or as a military spouse/domestic partner
- Must not require immigration support or visa sponsorship now or in the future
Benefits
Comp & perks- Remote or hybrid flexibility may be available for active-duty military spouses, consistent with policy and business needs
- Relocation assistance is not available
- Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental, and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance