Senior IT Change Coordinator – Cybersecurity

USAA

. Provide technical change governance for cybersecurity controls, vulnerability remediation, identity services, endpoint protection, security monitoring, and cyber platforms .

Posted 10/28/2026full-timeSan Antonio • Texas • United StatesSenior💰 $103,450 - $197,730 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of ITIL and cybersecurity governance, with a strong focus on risk management, compliance, and change management practices. Proven ability to coordinate complex security implementations and articulate risks effectively.

Highest-signal resume keywords

IT Change ManagementCybersecurity GovernanceRisk ManagementRelease ManagementITIL 4 Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vulnerability RemediationIdentity And Access ManagementSecurity OperationsChange And Release ManagementCybersecurity ControlsOperational Impact EvaluationProcess Control AutomationConfiguration ManagementRegulatory ComplianceCross-Functional Implementation Coordination

Soft Skills

Advanced Written CommunicationRisk ArticulationFacilitation SkillsStakeholder CommunicationProblem Resolution

Tools & Technologies

IT Change Management ToolsSecurity Monitoring PlatformsEndpoint Protection SolutionsCyber PlatformsConfiguration Management Tools

Certifications & Qualifications

ITIL 4Security+CISSPCISMCRISC

Industry Keywords

NISTFFIECISO 27001COBITCybersecurity Risks

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Provide technical change governance for cybersecurity controls, vulnerability remediation, identity services, endpoint protection, security monitoring, and cyber platforms
Evaluate security and operational impacts while enabling timely, controlled implementation of security changes
Provide governance, risk oversight, and release coordination for enterprise network infrastructure
Assess, coordinate, test, and implement network changes with minimal impact to business operations and technology services
Improve network change quality, service reliability, and Change and Release Management practices
Facilitate complex or large IT change requests and ensure compliance with regulatory standards
Determine the appropriate rigor level based on technical complexity and potential impact
Identify and resolve quality issues contributing to IT service delivery problems
Partner with SMEs to improve, synchronize, automate, and integrate process controls with other ITIL disciplines
Apply, anticipate, mitigate, and resolve process-control interactions
Assist internal and external reviews of configuration management operations
Serve as an escalation point for junior team members on moderately complex issues
Escalate issues for proactive stakeholder communication and guide resolution
Consult on IT change and release management tools, processes, and artifacts
Influence how IT Change and Release roles interact with customers and other ITIL disciplines
Potentially lead medium- to large-scale implementations
Ensure business-activity risks are identified, measured, monitored, and controlled according to risk and compliance policies

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
6 years of IT change management, cybersecurity, technology risk, release management, or technical project management experience
Advanced knowledge of ITIL and cybersecurity governance
Demonstrated experience with security controls, vulnerability remediation, identity and access management, security operations, regulatory compliance, and cross-functional implementation coordination
Advanced knowledge of cybersecurity risks, controls, governance, and remediation practices
Ability to evaluate security impact, operational dependencies, evidence, and compensating controls
Demonstrated experience coordinating complex security implementations or remediation programs
Advanced written communication, risk articulation, facilitation, and audit support skills
Strong knowledge of relevant regulatory, cybersecurity, and technology risk expectations
ITIL 4, Security+, CISSP, CISM, CRISC, or comparable certification
Experience with vulnerability management, IAM, security operations, cloud security, or endpoint security
Experience supporting regulatory examinations, risk assessments, internal audit, or control testing
Knowledge of NIST, FFIEC, ISO 27001, COBIT, or other relevant security frameworks
Must not require immigration support or visa sponsorship now or in the future

Benefits

Comp & perks

Flexible work environment with hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors